Benefits:

401(k)

Competitive salary

Opportunity for advancement

Training & development

Captain Nickels Inn is a historic coastal inn overlooking Penobscot Bay, offering guests a warm, elevated, and memorable experience in a beautifully restored sea captain’s home. We are seeking a dependable, detail-oriented, and guest-focused House Attendant & Guest Services Associate to join our team.

This position’s primary responsibility is the care and presentation of guest rooms and public spaces, while also supporting the daily guest experience through breakfast service, guest check-ins, light bar service, and thoughtful hospitality throughout the inn.

Position Summary

The House Attendant & Guest Services Associate plays an important role in both the behind-the-scenes and guest-facing operations of the inn. This person helps ensure the property is exceptionally clean, inviting, and well cared for, while also contributing to a welcoming and polished guest experience.

This is an ideal role for someone who enjoys hospitality, takes pride in creating beautiful spaces, and is comfortable interacting warmly and professionally with guests.

Primary Responsibilities

Housekeeping & Inn Appearance

Clean and refresh guest rooms to inn standards, including bedrooms and bathrooms

Change linens, make beds, dust, vacuum, and sanitize all guest accommodations

Restock guest room amenities and supplies

Clean and maintain public areas, including sitting rooms, dining room, solarium, entry areas, and restrooms

Monitor cleanliness and presentation throughout the property during the day

Assist with laundry, folding, ironing, and linen organization

Notify management of maintenance needs, damages, or supply shortages

Help ensure the inn consistently reflects a high standard of cleanliness, comfort, and presentation

Breakfast & Food Service Support

Assist with breakfast setup and service

Serve guests coffee, tea, juice, and plated breakfast items as directed

Reset and clean the dining room and breakfast service areas after service

Support a welcoming and attentive breakfast experience for guests

Follow food safety and sanitation practices

Guest Services

Greet guests warmly and professionally

Assist with guest arrivals and check-ins as needed

Answer basic guest questions about the inn, room features, breakfast, and local recommendations

Provide thoughtful hospitality and personalized interaction throughout the guest stay

Help create a calm, polished, and welcoming atmosphere

General Inn Support

Assist with special projects, turnovers, seasonal tasks, and event preparation as needed

Work collaboratively with inn ownership and team members to support daily operations

Help uphold the service standards and guest experience of Captain Nickels Inn

Qualifications

Housekeeping, hospitality, hotel, inn, restaurant, or guest service experience preferred

Strong attention to detail and pride in maintaining high standards

Warm, professional, and guest-oriented demeanor

Ability to multitask and move between housekeeping and guest service responsibilities

Ability to work independently and as part of a team

Reliable, punctual, and trustworthy

Comfortable being on your feet for extended periods and performing physical tasks including lifting, bending, climbing stairs, and carrying linens or supplies

Must be able to work weekends, holidays, and varied shifts as needed

Cocktail, bar service, or food service experience is a plus

Physical Requirements

Ability to stand, walk, bend, lift, and carry up to [25–40] pounds

Ability to climb stairs frequently in a historic inn setting

Ability to perform repetitive cleaning and housekeeping tasks

What We Value

At Captain Nickels Inn, we value warmth, attention to detail, pride of place, and genuine hospitality. Every member of our team helps create the experience our guests remember — from beautifully prepared rooms to gracious service and thoughtful personal touches.