Benefits:

Training & development

Competitive salary

Opportunity for advancement

Paid time off

Are you ready to join an award-winning team that provides excellent customer service and value?

WHO ARE YOU?

You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fast-pased environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment.

WHAT WE OFFER?

Competitive compensation structure

Growth and advancement opportunities in an award-winning franchise.

Full time position

Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork

Achieve work-life balance with no weekend work requirements

Paid training and career planning provided

A cohesive team culture with regular events

POSITION OVERVIEW

This position is for highly organized and customer-centric individuals who have a passion for delivering outstanding results. If you are an outgoing, organized professional, this is a great opportunity to develop alongside a fast growing company. In this important role, you manage the day-to-day office operations including providing administrative support to the team, working withour call center and following up with existing and new potantial customers.. You work closely with the owner managing email campaigns and social media postings, assist with sales support and customer service by phone and email.

House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Kanawha Valley area. We are looking for energetic and friendly people who enjoy working on various home improvement and maintenance projects such as repairs, flooring, drywall, carpentry, painting, etc.

RESPONSIBILITIES:

Handle all telephone calls incoming and call customers and following up on customer inquires.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Following phone scripts with customers based on type of call.

Entering Data ino Service Titan, our operations management software

Acknowledging and resolving customer complaints.

Knowing our services inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Scheduling technicians

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Data entry, reports and analytical support

Working with clients to provide exceptional customer service

Manage feedback from clients, business partners and suppliers

Coordinating digital marketing posts, and responding to comments & inquiries

Representing House Doctors in the local community, and networking with potential customers as needs arise

SKILLS AND REQUIREMENTS:

High integrity, honesty and strong work ethic

Experience with high volume telephone sales and inquires

Stable work experience

High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortalbe with using computers and programs.

Experience with social media postings and management

5+ years of experience with office admin duties

Excellent written and verbal communication skills

Detail-oriented and highly organized

Proficient with general office technology and software including Google Workspace

Understanding of basic accounting and o Quickbooks Online would be considered an asset

Ability to learn and operate basic computer programs and systems

Friendly personality and committed to great customer service

A self starter with a strong work ethic and highly dependable