Residential Remodeling /Handyman Operations Manager

House Doctors of Dunbar

Residential Remodeling /Handyman Operations Manager

Dunbar, WV
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Opportunity for advancement

    Paid time off

    Training & development

    Roles & Responsibilities · Provide inspired leadership and promote safety for the organization.

    · Assist owner in developing and implementing important procedures, policies, and strategies.

    · Develop, implement, and review operational policies and procedures provided by the Franchise.

    · Assist the owner with recruiting when necessary.

    · Help promote a company culture that encourages top performance and high morale.

    · Complete project estimates virtually and in field.

    · Follow up with the customer on proposals that have been submitted to determine if we are favorable to secure the project.

    · Manage and schedule field employees based on skill set to achieve performance quality in the field.

    · Achieve a high level of sales volume to promote company growth.

    · Manage field fleet and shop equipment and inventory.

    · Identify and address problems and opportunities for the company.

    · Oversee and complete quality control audits for all projects.

    · Build alliances and partnerships with other organizations and subcontractors.

    · Support worker communication with the management team.

    · Assist owner with marketing and promoting sales within the business to achieve company growth.

    · Work directly with CSR and/or office manager to communicate and manage lead flow, technician schedules, estimating status updates, invoicing status, and project close out.

    · Work with the owner to implement and adapt business model to meet the franchise requirements.

    · Oversee all projects from start to finish and provide reporting when required.

    · Learn and become proficient and advocate of company provided software to manage the business.

    · Assist the owner with identifying logistical needs of the business to ensure we can grow the business in an efficient manner.

    · Manage and balance daily workloads so that deadlines, expectations, and quality are achieved.

    · Initally work in the field on projects up to 50% utilized

    · Track all job production, efficiency reporting, and meeting job budgets for labor and materials.

    · Manage and track field generated change orders and ensure project “as sold” profitability.

    · Fill in in the absence of the owner to run the operation.

    Desired Knowledge and Skills: · 10-15 years of residential remodeling and construction experience.

    · Master carpenter, with ability to teach, train and monitor technicians.

    · A WV contractor’s license would be a plus an/or experience running asucessful contracting company.

    · 5+ years project management experience to include cost, scope and schedule management.

    · 5+ years of estimating & scheduling experience. · 5+ years of business development and sales experience.

    · 5+ years of customer service experience

    · Strong communication skills to effectively communicate with customers, vendors, clients, and coworkers.

    · Ability to read and understand basic construction drawings.

    · Understand business economics and mathematical skills.

    · Must be safety, quality, and teamwork oriented.

    · Honest, transparent, dependable, and professional.

    · Must be able to master Service Titan operations software.

    · Have other computer skills to track production, prepare reports, and communicate with others (Microsoft Office, Email, Software Programs.

    · Must have the heart of a mentor and have the experience and maturity to coach and train employees in a positive manner.

    · Should have a desire to operate their own business one day!