Job Description

• Foster a welcoming environment for guests, colleagues, and vendors.

• Address guest concerns promptly and professionally.

• Maintain high grooming and service standards aligned with brand and Forbes/LQA expectations.

• Schedule and assign duties to Room and House Attendants.

• Monitor room status, rush requests, and service refusals; reassign tasks as needed.

• Ensure daily housekeeping service is completed before check-in times.

• Coordinate with Front Desk, Engineering, and Royal Service for room readiness and maintenance.

• Oversee office cleaning and maintenance schedules in administrative and back-of-house areas.

• Monitor and analyze inventory consumption trends to optimize stock levels and minimize waste.

• Oversee laundry and uniform management, including vendor coordination and timely distribution of staff uniforms and guest linens.

• Collaborate with the team to identify cost-saving opportunities and operational improvements related to supplies and services.

• Use Opera Cloud, Alice, and other systems to manage assignments, VIP lists, and service requests.

• Maintain control sheets, logs, and accurate records.

• Answer and log calls; ensure rapid response and clear communication across shifts.

• Prepare reports, manage office supplies, and maintain organized workspaces.

• Ensure adherence to health, safety, legal, and company policies.

• Support continuous improvement through training and implementation of new procedures.

• Maintain attendance records and recommend corrective actions when needed.

• Perform clerical tasks, operate office equipment, and manage departmental correspondence.

• Attend meetings and briefings; support departmental projects and initiatives.

• Maintain organized housekeeping areas and uphold a safe working environment.

• Organize workflow and ensuring colleagues understand their duties or delegated tasks

• Monitor associate productivity and providing constructive feedback and coaching when applicable

• Assign work and sections on a daily basis

• Review business levels and staffing for management to review

• Prioritize the daily activities of the housekeeping staff

• Strategic-decision making

• Resolve complaints

• Conflict resolution

Qualifications

• High School graduate or equivalent is preferred.

• Previous similar experience preferably in luxury environment

• Previous housekeeping experience required

• Previous supervisory experience an asset

• Computer literacy in Microsoft Office

• Experience with Opera Cloud and Alice a strong asset

• Proficient in English (verbal & written) essential

• Ability to communicate in Spanish an asset

• Proactive with a meticulous eye for detail

• Excellent organizational and time management skills

• Positive attitude

• Strong problem-solving abilities

• Ability to multi-task

• Ability to convey information and ideas clearly

• Sense of initiative

• Highly responsible & reliable

• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

• Ability to work well in stressful, high-pressure situations

• Committed to delivering a high level of service to employees

• Self-confident, proactive, and able to prioritize and make effective decisions

• Ability to work flexible shifts including weekends and holidays

• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.

• Able to communicate both written and verbally.

• Successfully complete the training /certification process for this position.

• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.

• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

• Ensure high morale and productivity levels are achieved, through detailed communication, training, development

Additional Information

What is in it for you:

• Hourly rate: USD $28.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.