Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Housekeeping Coordinator.

The Housekeeping Coordinator works to ensure that all day-to-day administrative duties are completed in a timely manner. The Coordinator supports the colleagues by overseeing all operational assignments, to ensure that they are accurately dispatched.

Responsibilities

• Responsible for administrative duties.
• Maintain production records and incentive pay.
• Operate and oversee all opening procedures.
• Create and maintain inventories of all guest supplies and chemical supplies. Complete all purchase orders for the department.
• Assist supervisors with room inspections and walking room statuses.
• Receive, record and transmit guest requests accurately
• Prepare and distribute various departmental reports
• Input accurate room status into system daily and investigate discrepancies
• Maintain key, radio, control and monitor lost properties
• Maintain work area in a proper state of cleanliness
• Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Leaders
• Be familiar with Housekeeping positions and team members’ job functions
• Maintain good relations with team members and other interfacing departments
• Ensures smooth handover of daily activities to the next shift
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Qualifications

• Minimum 1 year of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Wage Information

• The hourly rate for this position is $23.87
• In addition to the base hourly rate, colleagues will receive a Weekend Premium of $2.00 per hour for all hours work Friday, Saturday and Sunday.
• In addition to the base hourly rate, colleagues will receive an Overnight Premium of $1.00 per hour for all hours worked during designated overnight shifts.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What is in it for you:

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• **Recognition & Rewards: **Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.