JOB SUMMARY

The Houseperson is responsible for cleaning and maintaining public areas of the hotel, assisting room attendants with general cleaning

of guest rooms. This includes vacuuming, shampooing of carpets, cleaning/waxing of floors, trash removal, stocking and maintaining

supply rooms and other cleaning duties.

CANDIDATE PROFILE

Experience

Previous experience in similar capacities; hotels, hospitals etc. is preferred.

JOB ESSENTIALS

Stocking all housekeeping carts and cart rooms with appropriate PAR levels are maintained through the entire building, in

compliance with brand standards.

Remove laundry from rooms and/or chutes.

Restock linen on floors as necessary.

Clean and maintain common areas, i.e., elevators, stock and store- rooms, hallways, and stairs. Cleaning may require cleaning of

windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.

Perform deep cleaning tasks, as needed.

Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely

manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in

accordance to the “Make it Right” established guidelines.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members

during each shift. Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed

safely, efficiently and effectively

Perform any other job related duties as assigned.

Other

Ability to work in a fast-pace, high-energy and demanding work environment.

Ability to work use commercial cleaning chemicals.

Strong attention to detail

Ability to establish and maintain effective working relationships with associates and guests.

Able to understand and follow all safety related procedures while performing all tasks