Job Description

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

What is in it for you: Reporting to the Director of Rooms Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently deliver professional, friendly, and engaging service to guests and colleagues

• Lead and manage daily housekeeping operations, ensuring adherence to service standards

• Supervise and inspect guest rooms, public areas, and back-of-house spaces for cleanliness and quality

• Implement and maintain rigorous quality control programs, including daily inspections and audits

• Respond promptly to guest concerns, documenting issues and coordinating with relevant departments

• Conduct regular departmental meetings to align goals and foster communication

• Train and develop team members on cleaning procedures, equipment usage, safety protocols, and brand standards

• Manage departmental budget responsibly, optimizing resources and controlling costs

• Oversee recruitment, onboarding, and continuous training of housekeeping staff

• Monitor employee performance, providing feedback, coaching, and recognition to maintain high standards

• Address performance issues through mentoring, retraining, and corrective action when necessary

• Balance operational, administrative, and team needs effectively

• Ensure compliance with departmental policies and procedures

• Report maintenance issues promptly and follow up to ensure resolution

• Maintain accurate records of inspections, evaluations, and training activities

• Uphold all safety and sanitation policies and procedures

• Collaborate with Front Office and Engineering teams to resolve guest concerns and quality issues

• Foster a culture of accountability, pride, and teamwork within the department

• Perform other duties as assigned by leadership

• Salary Range: $78,500-$97,500 USD Gross Annually

Qualifications

Your experience and skills include:

• At least 1-2 years previous leadership experience in Housekeeping or Rooms Division required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

Fairmont is proud to be an Equal Opportunity Employer.EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.