Job Description

To assist the Assistant Executive Housekeeper and be responsible for the daily administration and operation of the Housekeeping Department. Ensure all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Ensure staff are trained and have the equipment to consistently deliver outstanding room product and personalized service. Provide guests and colleagues a safe environment to stay and work in.

• Assist in the administration and management of the housekeeping operation
• Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
• Conduct regular inspections of guestrooms
• Responsible to train supervisors and fulfill training role in the absence of the trainer
• Handle guest complaints and follow through on required actions
• Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times
• Conducts all VIP room inspections, prior to inspection by Executive Housekeeper
• Involvement in special projects associated within the housekeeping scope of responsibilities
• Ensure lost and found procedures are followed through accurately and consistently with assistance from Royal Service
• Maintain a close working relationship with the Engineering and Front Office departments
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel
• Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
• Assist in maximizing hotel profitability by properly managing expenses, labour and other material resources
• To be health and safety conscious and actively involved in maintaining a safe work environment
• Organizes and ensures accuracy of regular inventories and analysis of losses
• To assist in scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules
• Understands and is aware of all fire and safety procedures as well as occupational health & safety
• To spot-check staff accommodation for cleanliness
• Must be able to work well under pressure in a fast passed and constantly changing environment
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties
• In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards
• Other duties as assigned by the Executive Housekeeper
• Coordinating and supervising housekeeping operation
• Addressing customer complaints

Qualifications

• Fluency in English and Spanish (verbal and written) essential
• Minimum 2 years’ experience in a supervisory capacity in a hotel environment
• Minimum 2 years’ experience in Hotel Housekeeping department
• Proven training skills
• Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
• Experience with hotel Property Management System (Micros-Fidelio, Amadeus, Day Force, Work Records, Alice) desirable
• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Dynamic, energetic, creative and thrives under pressure
• Flexible schedule and hours
• Punctuality to serve as an example to employee

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**