Benefits:

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Destination Willamette and Lifestyle Properties, along with PinotCar, form the region’s premier destination management organization. We deliver exceptional guest experiences through vacation rental management, wine tours, luxury transportation, and concierge services. Our team members represent our brand with professionalism, accountability, and genuine hospitality.

Role Summary The Housekeeping Manager oversees all housekeeping, inspection, and laundry operations to ensure a consistently exceptional guest experience. This position leads an in-house team and vendor partners, establishes performance standards, enforces accountability, and maintains compliance with safety and cleanliness protocols. The role requires strong leadership, proactive communication, professionalism, and the ability to hold team members to clear expectations.

Key Responsibilities • Lead, motivate, and hold accountable the housekeeping and laundry teams, ensuring consistent adherence to company standards. • Recruit, train, and coach staff with documented performance expectations. • Perform quarterly check-ins and annual performance reviews for subordinates. • Oversee daily schedules, assignments, and real-time adjustments to ensure property readiness. • Maintain high levels of professionalism, attendance, punctuality, and communication across the housekeeping and laundry departments. • Conduct daily inspections to ensure all properties meet brand cleanliness and presentation standards. • Manage housekeeping COGS, supply inventory, labor usage, and vendor contracts for cost-effective operations. • Maintain clean and organized workspaces including laundry rooms, storage, and business facilities. • Act as the primary communication link between housekeeping and other departments. • Respond promptly to guest feedback and ensure corrective action is implemented. • Ensure compliance with health, safety, and sanitation standards. • Must be available for flexible scheduling including weekends.

Leadership & Accountability Expectations • Exhibit exemplary attendance, punctuality, and adherence to company policies.

• Maintain professionalism in demeanor, communication, appearance, and conflict management.

• Set expectations clearly during onboarding, training, and corrective conversations.

• Document performance concerns promptly and follow progressive accountability standards.

• Model the company’s core values while consistently reinforcing team accountability.

• Proactively identify operational gaps and implement solutions without prompting.

Vendor & Process Management

• Manage vendor relationships, performance, and contract negotiations.

• Ensure vendor teams meet the same standards expected of internal staff.

• Develop, maintain, and update SOPs for all housekeeping and laundry operations.

• Create and maintain property-specific housekeeping manuals.

• Optimize systems and workflows for efficiency and accuracy.

Qualifications • 5+ years of housekeeping or hospitality leadership experience. • Strong communication skills; bilingual English/Spanish preferred.

• Ability to lead teams with professionalism, accountability, and consistency.

• Strong time-management and organizational skills.

• Proficiency in Google Workspace.

• Detail-oriented and comfortable in a fast-paced environment.