Benefits:

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Overview

Shivaay Group LLC is in search of a valuable candidate for our Head Housekeeping Team. We are seeking an individual with a positive personality who has excellent communication and guest services skills. We provide great opportunities in the hospitality industry with chances to advance from within the company. In all departments we may request cross training, to allow better opportunities within the company.

With this position you will be managing a team of housekeepers while inspecting guest rooms and public areas daily. Occasionally you will be expected to clean vacant and occupied guest rooms. As a Head Housekeeper, you will have to balance your day to be efficient for the company, staff, and guest. As you will have access to personal guest items at times that is the privacy of our guests, these items are to be handled appropriately. As our Head Housekeeper is a large piece of our success and they are a great value to our team, we are looking for the best individual for this position.

Full job description

Supervise all employees that will report to you.

Observe your direct employees in their daily work to guarantee they are fulfilling their job duties.

Notate and verify that each employee has completed their tasks.

Inspect each room and work area to ensure nothing is needing a maintenance order and nothing is needing additional touchups, cleaning, replacing, or missing anything.

You will be involved in hiring and training within the housekeeping department.

Manage and prioritize the daily work of the housekeeping department, including cleaning guest rooms and public areas.

Order cleaning supplies as needed, control inventory and manage the department budget if asked.

Communicate with all departments to meet the needs of all guest.

Coordinate deep cleans and special projects to minimize any long-term issues.

Must be open to work weekends.

Inspects storage rooms, utility and janitorial closet, etc., for upkeep and supply control.

Completes weekly schedules for your team and delivers for approval in a timely manner and manages each employee’s labor efficiently and prevents overage in hours.

Completes all brand specific training within the brands allotted time.

Participates in appraisal and review of employees and makes recommendations to the General Manager on hiring and disciplinary action in accordance with company policies

Aware of all special events, groups, and activities involving the hotel.

Follow all key control and security policies.

Ensures all common areas are cleaned and maintained to standards.

Provide a warm and welcoming environment to all guest making their stay memorable.

Enhance the guests stay by maintaining clean and fully stocked rooms for them to return or arrive to.

Replacing bed and bathroom linens with properly presentable and clean linens.

Keeping all amenities fully stocked in each room.

Sweeping, mopping floors, and vacuuming carpets.

Dusting, polishing, and cleaning the entire room and bathroom.

Deep clean projects as needed.

Emptying trash from the room and containers.

Confirm your rooms are fully completed each day to the standard provided.

Work safely and be physically prepared to repeatedly bend and carry linens and items that may be heavy and deliver to designated areas.

Prioritize assignment for rooms not ready and early check-ins.

Ensure the integrity of the guests’ privacy, including confidentiality of personal information and key control.

Place all additional items such as: throws, pillows, appliances, glassware, plates, silverware, in the proper location and to the specifications outlined in the standard operating procedure

Dirty Dishes and appliances will have to be washed before returning to their rightful place.

Open Communication between departments to prepare the room for any maintenance issues, early check ins, or items needed that are unable to be located.

Keep your work area clean such as: cleaning carts, linen closets, and laundry area. As well as keeping all rooms and closets securely locked.

Experience

Ability to perform all Room Attendant-related tasks and proficiently use job-related tools and equipment

Ability to remain calm in various situations, use sound judgment and effectively solve problems

Ability to read and interpret documents such as safety rules and procedural manuals

Strong written, verbal, and interpersonal skills

Ability to follow instructions, prioritize and multi-task

· Basic computer skills

· Prior PMS system experience a plus!

· Ability to maintain an inventory and order as needed

· Strong knowledge of cleaning techniques, chemicals, and equipment

· Ability to lead and motivate a team of housekeeping staff

· Excellent organizational skills and attention to detail

Work Location: In-Person

Job Type: Full-time and Part-time

Requirements

Must be authorized to work in the US.

Must have reliable transportation.

At least 2+ years of hotel housekeeping experience.

Willing to work on weekends and holidays.

Willing to do heavy lifting.

Must be willing to go under background check.

A High school diploma or GED is required

Over 3 years of experience as an executive housekeeper, housekeeping manager, or similar management

Benefits:

Paid time off

Employee Discount

Medical Insurance

Training Provided

Direct Deposit

Competitive Wage & Discretionary Bonus Program

WORK ENVIRONMENT

Working in a hotel, you must be comfortable working with other individuals in a shared opened space.

No set deadlines, as duties and tasks can change daily. You must be able to prioritize your day based on the tasks provided and open to changes or additions to your job each day.

Must be able to work well with others.

Remaining customer friendly and professional throughout your work day.

Hours and scheduling will vary from week-to-week basis and no amount of hours is guaranteed. This will be based on demand of business.

PHYSICAL DEMANDS

The duties required while performing this job are the ability to see, hear, reach, stand, stoop, bend, and crouch up to 8 hours on a daily basis.

Must be able to push, pull, and lift up to 50 lbs.

During your daily shift you will be required to stand, move, walk, bend and stoop regularly.

Must be able to write.