This position shares in adding warmth and happiness to every guest experience by ensuring that all areas of the hotel are safely and efficiently cleaned to specified standards to ensure high levels of guest satisfaction. He/She supports the Executive Housekeeper and/or Housekeeping Supervisor in daily operations as it pertains to supervising team members, i.e., scheduling, ordering supplies, and performance management. General: This employee must display effective listening and communication skills, initiative, ability to work independently, as a leader, alongside teams, and lead by example in cleaning. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values. Responsibilities: • Lead and manage others in the absence of the Executive Housekeeper/Head Housekeeper, including training new hires, coaching, leading by example, providing positive and constructive feedback, inventory management, etc. • Inspect rooms and public areas daily, to ensure compliance with department standards and guest expectations, i.e. check all vacant rooms each day to ensure cleanliness standards are being met, (last check for “First Impression” – blinds, beds & skirts, chairs, lamps, towels, toiletries, carpet, branded collateral, halls are clear of equipment and trash, etc.) • Assist staff in cleaning and maintaining the hotel; ability to perform all Room Attendant duties, including cleaning a minimum of 14 rooms at approximately 30 minutes each. • Ensure carts and closets are stocked sufficiently based on room assignments • Utilize reports from Property Management Software from the Executive Housekeeper/Head Housekeeper to avoid disturbing guests and maximize efficiency • Remove all dirty linen from beds and bathrooms and assess for blood-borne pathogens. (It is the expectation that beds be stripped and refreshed with “clean” linen. Choosing NOT to change bedding will result in corrective action up to and including immediate termination • Remove all trash and debris and replace liners where necessary • Make beds neatly with fresh sheets and pillowcases according to brand standard, clean mirrors, windows, and frames, dust all furniture fixtures and frames; ensure furnishings and fixtures are cleaned and placed properly • Clean entire bathroom, including floors, tubs, toilets, sinks, and surfaces by kneeling, bending, and squatting • Turn in all articles found in the room to the Executive Housekeeper/Head Housekeeper or Front Desk; ensure items are properly dated, bagged, and tagged • Respond timely to texts, voicemail messages, and walkie-talkie messages • Clean carpeting with a vacuum and hose attachments for corners and edges • Detect and report to Management any potential dangers, including suspicious behavior, broken glass, leaks, electrical issues, etc. Do not attempt to dispose of dangerous substances without supervision • Report damage, abuse, or smoking in non-smoking rooms to the Manager • Maintains accurate/organized records with photographs/videos of discrepancies found in guest rooms in order to use for training purposes • Maintain internal control of the hotel’s Master keys and walkie-talkies – both must be signed out, turned in daily, and kept under lock and key • Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants, and solutions used in the work areas • Operate hotel equipment in a safe and efficient manner • Wear protective gear such as gloves, goggles, and kneepads to work safely and prevent injury • Promote security by keeping doors locked; restrict access to guest rooms and keep keys on person at all times; keep carts in front of doorways while inside the guest room • Ensure all guest supplies are replenished daily, consistent with brand standards • Verify items in the guest room are in good working order, including TVs, lights, radio/clocks, hair dryer, coffee makers, blinds, HVAC units, and filters • Identify, communicate, and follow up on maintenance issues; utilize the Flexkeeping system to assist with workflow, inter-department communication, and follow-up Qualifications: • The ideal applicant is an experienced leader who demonstrates great attention to detail and customer service skills • Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment • Must have a high school diploma or the equivalent (GED) • At least 2+ years experience in hospitality or guest services • Spanish fluency preferred Compensation: $18 - $22 hourly

• Lead and manage others in the absence of the Executive Housekeeper/Head Housekeeper, including training new hires, coaching, leading by example, providing positive and constructive feedback, inventory management, etc. • Inspect rooms and public areas daily, to ensure compliance with department standards and guest expectations, i.e. check all vacant rooms each day to ensure cleanliness standards are being met, (last check for “First Impression” – blinds, beds & skirts, chairs, lamps, towels, toiletries, carpet, branded collateral, halls are clear of equipment and trash, etc.) • Assist staff in cleaning and maintaining the hotel; ability to perform all Room Attendant duties, including cleaning a minimum of 14 rooms at approximately 30 minutes each. • Ensure carts and closets are stocked sufficiently based on room assignments • Utilize reports from Property Management Software from the Executive Housekeeper/Head Housekeeper to avoid disturbing guests and maximize efficiency • Remove all dirty linen from beds and bathrooms and assess for blood-borne pathogens. (It is the expectation that beds be stripped and refreshed with “clean” linen. Choosing NOT to change bedding will result in corrective action up to and including immediate termination • Remove all trash and debris and replace liners where necessary • Make beds neatly with fresh sheets and pillowcases according to brand standard, clean mirrors, windows, and frames, dust all furniture fixtures and frames; ensure furnishings and fixtures are cleaned and placed properly • Clean entire bathroom, including floors, tubs, toilets, sinks, and surfaces by kneeling, bending, and squatting • Turn in all articles found in the room to the Executive Housekeeper/Head Housekeeper or Front Desk; ensure items are properly dated, bagged, and tagged • Respond timely to texts, voicemail messages, and walkie-talkie messages • Clean carpeting with a vacuum and hose attachments for corners and edges • Detect and report to Management any potential dangers, including suspicious behavior, broken glass, leaks, electrical issues, etc. Do not attempt to dispose of dangerous substances without supervision • Report damage, abuse, or smoking in non-smoking rooms to the Manager • Maintains accurate/organized records with photographs/videos of discrepancies found in guest rooms in order to use for training purposes • Maintain internal control of the hotel’s Master keys and walkie-talkies – both must be signed out, turned in daily, and kept under lock and key • Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants, and solutions used in the work areas • Operate hotel equipment in a safe and efficient manner • Wear protective gear such as gloves, goggles, and kneepads to work safely and prevent injury • Promote security by keeping doors locked; restrict access to guest rooms and keep keys on person at all times; keep carts in front of doorways while inside the guest room • Ensure all guest supplies are replenished daily, consistent with brand standards • Verify items in the guest room are in good working order, including TVs, lights, radio/clocks, hair dryer, coffee makers, blinds, HVAC units, and filters • Identify, communicate, and follow up on maintenance issues; utilize the Flexkeeping system to assist with workflow, inter-department communication, and follow-up