Key Responsibilities:

Staff Supervision and Management:

Overseeing the daily activities of the housekeeping staff, including scheduling, assigning tasks, and monitoring performance.

Training and Development:

Providing orientation and training to new employees, ensuring they understand cleaning procedures, safety protocols, and company standards.

Quality Control:

Inspecting guest rooms, public areas, and other designated areas to ensure they meet cleanliness standards.

Inventory Management:

Managing inventory of cleaning supplies, linens, and room essentials, ensuring adequate stock levels and proper usage.

Guest Service:

Responding to guest requests and complaints in a timely and professional manner, ensuring guest satisfaction.

Compliance:

Ensuring adherence to safety and hygiene regulations, including proper handling of hazardous materials and infection control procedures.

Communication and Collaboration:

Coordinating with other departments, such as maintenance, to report and address any issues related to repairs or maintenance.

Performance Evaluation:

Evaluating the performance of staff, providing feedback and coaching as needed.

Problem Solving:

Addressing any issues that arise, such as complaints, damages, or maintenance problems.

Administrative Tasks:

Preparing and maintaining schedules, tracking inventory, and reporting on departmental activities.