Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Housing Coordinator Department: Mental Health Recovery Services Program: Adult Community Clinical Services (ACCS) Location: Northampton, MA Schedule: Monday-Friday, 9a-5p Pay Rate: $22.90-$23.85 (Based on Experience)

Lead with Stability. Empower with Support. At ServiceNet, we believe that secure, sustainable housing is a cornerstone of mental health recovery. Our teams work every day to ensure that individuals have not just a roof over their heads—but a foundation from which to rebuild. If you’re passionate about housing justice, system navigation, and making an impact where it matters most, this role is your next step.

About the Role: As a Housing Coordinator on our Adult Community Clinical Services (ACCS) team, you’ll play a pivotal role in helping participants secure and maintain safe, affordable housing. You’ll bring housing expertise to our interdisciplinary team, supporting individuals in their recovery journey as they move from homelessness to stability to independence.

What You’ll Be Doing: Housing Navigation & Access

Help participants complete and track applications for affordable housing opportunities.

Support individuals in applying for rental subsidies such as MRVP, AHVP, HUD Housing Choice Vouchers (Section 8), and local housing authority programs.

Assist participants in navigating tenant screening processes, including addressing barriers such as CORI, credit history, and housing court involvement.

Housing Stability & Retention

Assist participants in obtaining required documentation for housing placements and ongoing subsidy renewals.

Provide support around apartment upkeep, lease compliance, and subsidy requirements.

Offer mediation and conflict resolution support for roommate, landlord, and neighbor concerns.

Help participants acclimate to their communities, including understanding transportation options and neighborhood resources.

Team Collaboration & Documentation

Serve as a housing resource for the Integrated Team, sharing up-to-date knowledge of local affordable housing options and regulations.

Attend team meetings, supervisions, and required trainings.

Complete all documentation in accordance with program expectations and regulatory standards.

Take on additional responsibilities as assigned by leadership.

What You Bring to the Table:

Bachelor’s degree in a related field strongly preferred

Experience supporting individuals with mental health recovery required

Prior work in housing placement or support services preferred

Experience with de-escalation techniques a plus

Strong interpersonal and problem-solving skills, especially around conflict resolution

Valid driver's license, reliable vehicle, and good driving record required

Proficiency in computer use and digital record keeping

Why Work With Us? Because stable housing changes lives—and so will you. As part of our mission-driven team, you’ll be a vital link between hope and home for individuals who need it most.

Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart

Mileage reimbursement

Generous paid time off

Comprehensive health & dental insurance

403(B) retirement plan with employer match

Paid life insurance & long-term disability coverage

Tuition assistance and advancement opportunities

A culture of compassion, connection, and clinical excellence

About ServiceNet ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. We work together to make a meaningful difference in the lives of others.

Join the Heart of Healing. Apply now and bring your leadership to a space where lives are rebuilt, hope is restored, and every day makes a difference. https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.