Housing Families Inc. 

The Direct Care staff will report to the Residential Supervisor and will ensure the shelter is welcoming and safe for volunteers and families in a manner that is consistent with Housing Families values.

Responsibilities

• Greet residents in a friendly, professional manner.
• Accept and organize donations, follow up appropriately.
• Communicate shelter rules to clients and enforce rules.
• Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
• Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
• Check to ensure clients have completed their chores.
• Attend and participate in staff meetings.
• Meet weekly with Supervisor and address any job related issues and receive feedback and support.
• Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside)
• Address emergency situations (electrical outages, storms, violence) as necessary.
• Follow all agency and mandated guidelines related to security, safety and confidentiality.
• Review all log entries and new memos posted on a daily basis.
• Log all relevant information in the appropriate format in daily log.
• Submit accurate timesheets on a timely basis.
• Greet, assist, and orient volunteers.
• Perform other related duties as needed or as directed.

+--------------------------------------------------------------------------+ | QUALIFICATIONS / REQUIREMENTS | +--------------------------------------------------------------------------+

Basic Qualifications

• Demonstrated timely and consistent work history
• Strong decision making and interpersonal skills.
• Ability to walk up and down stairs quickly in an emergency situation
• Ability to maintain boundaries and confidentiality
• Ability to communicate effectively in English both verbally and in writing.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.

Eligibility Requirements

• Must be willing to work in Revere, Malden or Medford locations.

• Must be able to work flexible schedule including nights and weekends.

• Must have unrestricted work authorization to work in the United States

• Must be 18 years or older

• Must have High school diploma or GED.