Status: Full-Time, Non-Exempt
Pay: $22.00/hour
Schedule: TBD; Weekends and evenings as needed

** Job Summary : **The Housing Navigator supports individuals within the Mercy House shelter system by conducting ongoing needs assessments, developing housing plans, making referrals, and advocating for clients to help them achieve long-term housing stability. This role includes creating individualized service plans, collaborating with external agencies, and applying trauma-informed care and harm reduction strategies. Responsibilities also involve managing a caseload, maintaining accurate records, and providing crisis intervention and housing support services.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

_ Benefits Offered:_

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Essential Duties and Responsibilities :
Client/Service Delivery

• Manage a caseload of 22–30 clients, performing comprehensive assessments and creating individualized service plans
• Deliver trauma-informed, client-centered case management focused on long-term housing stability
• Support clients in securing essential documents, public benefits, and access to healthcare and community services
• Navigate clients through the entire service delivery, from initial assessment to permanent housing placement, with appropriate referrals and crisis intervention
• Conduct risk and crisis assessments; coordinate warm handoffs to housing providers to ensure smooth transitions
• Collaborate with landlords, outreach teams, social workers, and other partners to facilitate permanent housing solutions
• Maintain accurate and timely documentation in HMIS; actively participate in CES meetings and relevant trainings

Team/Staff Relations

• Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
• Attend regular internal and external agency meetings
• Work as part of a team to plan and develop resident programs
• Work as a team in a fast-paced environment
• Possess flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy
• Communicate effectively with diverse populations

Administration

• Keep detailed case notes and documentation to meet reporting and compliance standards
• Utilize agency-approved software for case tracking and communication
• Independently manage time and priorities while remaining responsive to agency needs
• Engage in ongoing training to stay current on service models, housing systems, and best practices
• Perform tasks independently and prioritize workload
• Other duties or projects as assigned

Knowledge of:

• Confidentiality and the legal and ethical issues pertaining to case management
• Effective documentation and guidelines

** _
Requirements_ :
Education and Experience**

• Bachelor's Degree in Human Services or related field is preferred
• Minimum of 1 year of experience working with homeless individuals and mental health preferred
• Individuals with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and recovery are welcome to apply

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods sitting at a desk and working on a computer
• Reliable transportation