Sales Associate w/Training Pay $25.00/hr plus commission
Job Description
COMPANY OVERVIEW:
Howard's was founded in 1946 in Los Angeles County, California. Due to the Company’s focus on customer satisfaction, the business has grown over the past 75 plus years to become Southern California's largest and most trusted independent retailer of appliances, TVs, and mattresses. With 15 locations, our goal is to help consumers simplify their experience to purchase great products for their home.
JOB SUMMARY:
The Sales Associate is responsible for assisting customers with questions about the product, services the company offers, and is continuously updating their knowledge in the company’s product, services and industry. Also, handles customer complaints by turning a frustrating customer to a happy customer while adhering to company practices and/or policies. The position must also meet their individual sales target and help meet the store’s overall sales revenue metrics.
ESSENTIALS FUNCTIONS:
· Sales Associates are expected to complete every transaction accurately; disclosing all information regarding policies that affect the customer such as: delivery, installation, consumer finance, special order, product features, layaway, etc
· Sales Associates will cooperate and maintain good rapport with fellow salespersons and employees of all departments throughout our organization, as well as with outside business partners
· Demonstrate professionalism in all situations
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
· Ability to lift up to 50 pounds.
· Requires walking, standing, twisting, bending, and occasional repetitive movement.
· Requires using hand tools
· Requires working indoors in environmentally controlled conditions. Occasionally will go outdoors.
WORK SCHEDULES:
· Available to work mornings, afternoons, evenings and weekends.
· Ability to sustain a good attendance track record.
QUALIFICATIONS:
· 0 mos. of sales experience (entry level, no experience is ok)
· Computer literate (intermediate)
· Experience with Microsoft Suite
· Ability to maintain professionalism when interacting with internal and external customers
· Ability to maintain confidentiality
· Ability to maintain professionalism when interacting with difficult customers
· Excellent writing (to ensure concise product order information is accurate for delivery or billing/invoicing purposes), verbal and interpersonal communication skills
· Impeccable follow up and follow through skills
· Must be flexible, well organized, detail-oriented, able to handle a fast-paced work environment
· Present an eager, customer centric, confident and professional image
· Excited to be a part of a highly motivated and innovative company culture
PREFERRED:
· Bi-lingual Spanish/Tagalog/Vietnamese/Chinese/Korean preferred
· Bachelor’s degree or equivalent combination of education and experience preferred
· Retail sales experience is a plus
· Ability to work on a full-time schedule
Howard’s Appliances, Inc. is an equal opportunity employer and does not discriminate based on race, color, gender, religious creed, religious dress and grooming practices, marital or familial status, domestic partner status, national origin or ancestry, physical or mental disability, medical condition, genetic characteristics or information, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), sexual orientation, military or veteran status, gender identification, and gender expression or any other consideration or characteristic made unlawful by federal, state, or local laws.
Company Description
Howard's was founded in 1946 in Los Angeles County, California. Due to the Company’s focus on customer satisfaction, the business has grown over the past 75 plus years to become Southern California's largest and most trusted independent retailer of appliances, TVs, and mattresses. With 15 locations, our goal is to help consumers simplify their experience to purchase great products for their home.