Job Description

Hub Pen Company (“Hub”), part of the HPG Brands, is an award winning supplier in the promotional products industry supplying imprinted quality writing instruments to its distributors throughout the United States and Canada. This is a career opportunity to join our dynamic, fast growing, privately held company, and become part of our winning team.

We are seeking a full time ERP SYSTEM ANALYST - NETSUITE to be a part of a team supporting NETSUITE - Hub’s ERP system and the subsidiaries of Hub that are on the system. This role will be primarily responsible for the architecture and design of solutions that meets enhancement requests that are requested by all departments using the system. Candidate will need to be able to develop and configure NetSuite based on the architecture/design of the solution using any of or a combination of custom coding/programming and configuration using NetSuite’s custom records/fields, custom lists, and/or workflows. The ESA will need to understand department’s business needs and translate them to system requirements, write technical specification documents, ensure test cases are mapped to requirements document and verify all system functionality is tested. This role will work with users, department managers, members of IT, and consultants.

Key Responsibilities: The key responsibilities or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

• Pro-actively communicate, collaborate, and build relationships with business users, IT development, and support teams

• Manage project assignment to successful completion with limited direction and within assigned deadlines

• Provide reliable and informative project status to supervisors and business users

• Develop and monitor project plans to track and project results

• Pro-actively identify, document, and resolve issues

• Lead cross functional work groups to identify and document detailed requirements, work flow, information sources and distribution paths, and system specifications

• Evaluate user requirements and implement working solutions through system design, analysis, testing, training, and documentation

• Apply technical and business knowledge in the analysis of user requirements.

• Determine short and long term solutions to resolve pressing businesses process and technology issues

• Perform post deployment evaluation of solution to determine necessary adjustments and enhancement to solution

• Liaison with business users and development to resolve issues that arise during development

• Liaison with development and support teams to transfer/communicate business requirements

• Influence the decision making process by effectively presenting concepts and project overviews to vendors, technologist, and management

• Deliver documented business requirements\system design\workflow with in enough detail for IT team to support and provide training to end users

• Prepare recommendations and propose IT solutions

• Ability to read, digest, and communicate complex subject matter to all levels and to influence personnel to accomplish the business purpose necessary

• Assist to support NetSuite IT Help Desk

• Assist in the development of training documents and/or provide end user NetSuite training

• Other tasks as needed

Recommended Minimum Qualifications:

Education and Experience: or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the key responsibilities of the job.

• Bachelor Degree in Computer Science, Business, or related field; or equivalent combination of education and experience

• Two (2) to four (4) years’ experience with NetSuite Custom Records, Workflows, Forms, Custom Reports, Saved Searches, Dashboards, and Suiteflow

• Knowledge of business operations, sales to cash process, finance, sales & marketing, manufacturing, and warehousing

• Microsoft Excel, Word, Powerpoint, Visio, Snowflake, Matillion, MSFT Dynamics, SQL

Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills (oral and written)

• Ability to present technical knowledge in a simplified understandable manner

• Ability to establish and maintain effective working relationships with fellow employees

• Must maintain a high level of integrity and discretion in a professional environment

• Reliable, organized, and detail-oriented

• Team player

• Good time-management skills

• Reliable means of transportation

Physical and Mental Requirements

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions and responsibilities.

Physical Skills:

• The demands are in the nature to stand, sit, and move within the office

• Utilization of office equipment, and the capacity to lift up to 20 pounds

Motor Skills:

• Duties may involve hand-eye coordination and physical dexterity

Visual Skills:

• Ability to read, see, and differentiate between color

Hub Company is an Equal Opportunity Employer. We do not tolerate discrimination and will extend equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), ancestry, national origin, age (40 or older), physical or mental disability, genetic information, marital status, arrest and conviction information, membership in the uniformed services, veteran status, or any other category protected by federal, state, or local laws.

Company Description

Hub began in Boston, Massachusetts with the Fleming family selling pens door to door in 1954. With 250 million pens sold annually, award-winning customer service, and many talented employees on board, Hub continues to deliver products of the highest quality with the same family-feel. Hub is now a subsidiary of HPG. HPG is a top 10 supplier and leader in the promotional products industry. With numerous awards under their belts for service, quality, and products that ‘WOW’, HPG sets the gold standard in hard goods. Hub’s highest priority remains the health and safety of our employees. We have implemented protocols and trainings to prevent COVID-19 and reduce the potential risk of exposure to our employees. We ensure all office seating is socially distanced, conduct daily wellness and temperature checks, and disinfecting and sanitizing procedures in place.