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Customer Service Representative

Hubbard Family Swim School

Customer Service Representative

Phoenix, AZ
Part Time
Paid
  • Responsibilities

    Do you enjoy talking to parents and working on a computer? Do you enjoy problem solving and assisting families at the front desk or over the phone? Can you multi-task and remain calm under pressure?

    Hubbard Family Swim School is the place for you! Come join our Customer Service Team.

    Hubbard Family Swim School provides swim lessons that build confidence and teach water safety skills in a child-centered environment. Our international reputation for excellence in teaching has grown as a result of our passion for teaching and our learn-to-swim techniques. We love teaching and developing every student in our pool. Everyday there is a new success story, a new smile and a chance to make a difference in a child’s life.

    Our customer service staff live our Core Values:

    Do Small Things with Great Love

    Everyone is Family

    Whatever it Takes

    A Customer Service Team Member is an independent self starter that is able to problem solve various situations. They handle customers over the phone, as well as in person, assisting them with various questions regarding Hubbard Family Swim School programs, philosophies and registration. A Customer Service Team Member has clear communication skills and is willing to do whatever it takes to make our customer’s time memorable. The ideal candidate will respond promptly to customer inquiries, build sustainable relationships and trust with customer accounts through open and interactive communication, provide professional customer support, ensures customer satisfaction, as well as communicates and coordinates with colleagues as necessary.

    Hubbard offers paid training at $11 per hour and a starting wage of $11 - $15 per hour once you are assigned shifts. Starting wage is negotiable with prior experience.

    Thrive with Us

    Embrace the HFSS Core Values

    Ability to communicate professionally and patiently

    Possess an attention to detail and multi-tasking skills

    Comfortable problem solving issues that require immediate assistance

    Lifelong learner

    Key Requirements

    High School diploma

    Minimum 1 year proven customer service experience

    Computer and Microsoft software knowledge

    Ability to sit, use a telephone and computer for extended periods of time

    Ability to work evenings and weekends

    Minimum 1 year commitment and 3 shifts per week

    Customer Service shifts are between the following hours: 7:00am-8:00pm weekdays, 7:00am-2:00pm Saturdays, 8:00am-5:30pm Sundays

    Potential Benefits, dependent on hours:

    Medical

    Dental

    PTO

    Employee discounts/swim lessons

    Join us!

    Hubbard Family Swim School is an Equal Opportunity Employer: We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability or any other status protected by law or regulation. It is our intention that all applicants are given equal opportunity and that selection decisions be based on job-related factors.

    NOTE: Submitting an application does not constitute a promise or guarantee of employment