Job Description

POSITION: Customer Service Representative

JOB TYPE: Full-Time

NOTE: Entry Level Position

COMPANY OVERVIEW:

Network Services & Support (NSS), Inc. is a customer-focused reseller and integrator of today's leading-edge networking technologies. NSS is located on the HudsonAlpha Institute for Biotechnology campus in Cummings ResearchPark.

GENERAL DESCRIPTION:

We are looking for an entry-level Customer Service Representative to answer customer support calls and log information into a ticketing system. The ideal candidate will be a hard-working professional able to undertake a variety of other minor duties and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as provide a high level of customer service.

RESPONSIBILITIES

• Answer and log customer calls in ticketing system
• Manage and track inventory
• Deal with non-routine matters, such as special projects, with minimum specific instructions
• Perform receptionist duties when needed

QUALIFICATIONS:

SKILLS

• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills

EDUCATION:

• High school or equivalent (Preferred)

PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS/MENTAL FUNCTIONS

ADA REQUIREMENTS The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

PHYSICAL DEMANDS

• Must be able to remain in a stationary position (sit or stand) for prolonged periods (50% of the time).
• Constant moving during hosted events.
• Frequently position self (e.g. stoop, crouch, crawl, bend) and pull and push to maintain computers and audio/visual equipment in the classroom/laboratory.
• Must be able to transport materials required for various experiences. This includes lifting and moving up to 25 pounds of materials (e.g. small stacks of textbooks or media equipment) between classrooms/laboratories and to and from parking lots and buildings.
• Frequent operation of common office equipment (e.g. computers, mobile devices, calculators, copiers, scanners).
• Frequently move around a classroom or HudsonAlpha campus to monitor guests of HudsonAlpha.
• Vision abilities - close vision, distance vision, and ability to adjust/focus.

ENVIRONMENTAL FACTORS

• Moderate noise level (i.e. business office with computers, phone, and printers, light traffic).
• Workspace is generally an indoor office setting and in other common areas throughout HudsonAlpha with controlled temperature conditions.
• Occasional exposure to outdoor environment during portions of the workday including extreme cold or hot temperatures, or inclement weather conditions.

MENTAL FUNCTIONS

• Maintain emotional control under stress.
• Communicate effectively, both orally and in writing, in the English language.

It is the policy of NSS, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, veteran status, or any other basis prohibited by applicable law.

JOB POSTED BY APPLICANTPRO