Business Process Improvement Analyst 1 Human Arc (A Centauri Health Solutions Company) - Cleveland, OH Objective: The Quality Team operates as a corporate resource for identifying and implementing process improvement opportunities to improve the services delivered to our customers. The team utilizes a well-structured set of tools and methodologies. These tools are based upon Lean Six Sigma and project management methodologies. The Business Process Improvement (BPI) Analyst is responsible for managing change and improvement initiatives across units, programs and organization-wide. The role is responsible for evaluating and performing comprehensive analyses on business processes, systems and procedures to validate operational efficiency and effectiveness. The specialist will be required to champion and deploy business and process improvement methodologies and tool sets across the organization, build internal capability through knowledge sharing and coaching. This role will lead improvement projects through definition, measurement, analysis, improvement and control phases, interacting with leaders, managers and staff to achieve processes improvements. They will interact with mid to upper-level organizational leadership, IT staff and Operational contacts of the organization (depending upon the project) to influence strategy, tactics and outcomes. Because of their work, they will also be responsible for the business requirements necessary to build new functionality into our information systems. KEY TASKS: DRIVES BUSINESS PROCESS IMPROVEMENT INITIATIVES: Runs individual process improvement projects under direct supervision and mentoring from others.

• Leadership: o Lead process improvement initiatives within business units and in conjunction with appropriate parties (suppliers, operations, customers) to deliver efficiencies and benefits to internal and external constituents. o Oversee projects from initial research and assessment through transition to the management team for business performance improvement. o Support other Process Improvement Analysts as needed. o Establishes appropriate controls after a project is complete to ensure improvements are realized and maintained going forward. * Define, Measure and Analyze Processes / Businesses: o Identify, scope and prepare business cases for opportunities to improve processes in conjunction with process owners/managers o Develop metrics, capture relevant data and perform appropriate analysis to support the evaluation, decision and delivery of projects. o Champion the initiative by utilizing a structured approach to business process improvement. o Utilize mistake proofing, innovative thinking, and waste elimination techniques to permanently reduce waste. Target opportunities based upon Lean Six Sigma philosophies. o Identify project benefits and ensure they are realized on each project * Communicate: o Develops and executes a communication strategy appropriate for each project o Present findings and recommendations with confidence communicating these to sponsors and key stakeholders. o Challenge stakeholders to maximize opportunities for process improvement initiatives. o Promote a continuous improvement culture across the business. * Document: o Document and monitor business processes, business rules, roles & responsibilities, metrics and standard operating procedures related to improvement initiatives or other assignments. MANAGES PROJECTS OF VARYING SIZE: * Define, scope, plan and manage project delivery to an agreed project plan. * Ensure risks and concerns are identified and communicated timely. * Manage project team members throughout project and as changes occur. * Manage team dynamics to optimize results, engage participants, develop team members and foster collaboration. * Work collaboratively with appropriate parties to resolve issues and avoid risks to the project * Own responsibility for the project budget * Communicate project statuses, risks, activities and estimates to the project team and key stakeholders. * Provide effective project handoffs to the organization to ensure success. SUPPORTS BUSINESS REQUIREMENT NEEDS * Provides analysis and design specifications for process, system, technology and operational changes * Reviews, analyzes and evaluates business systems and user needs. * Applies strong business, technical and consulting practices knowledge to collect and analyze data, to assist in business process assessments, to document requirements definition, to perform gap analyses, and to assist in software evaluation and implementation. * Works closely with business unit and IT to accurately and efficiently document requirements suitable for ease of development. * Works closely with the design, development and QA teams to ensure that products are built to specification and delivered on time. * May assist in development and execution of project timelines, schedules, test cases and defect prioritization/resolution. FORMULATES OR DIRECTS THE DEVELOPMENT OF TEST PLANS: * Assists with testing the implemented system with client users and IT staff. May take the lead on testing items under their responsibility. * May assist in the creation of user guides, reference materials, and training materials. * Communicates effectively with internal and external clients regarding the development status of cases under their purview. TRAINING SUPPORT RELATED TO AREAS OF EXPERTISE: * Coach and support project team members on the use of process improvement and project management tools and methodology. Other duties as assigned Security Roles and Responsibilities Human Arcs employees are granted access to information resources in order to facilitate their responsibilities. All employees must understand and agree to their Information security roles and responsibilities before accessing any of Human Arcs information systems. It is the responsibility of every employee to ensure the safety and confidentiality of data and systems by adhering to the organizations information security policies and immediately reporting any possible security violations. All employees are required to read, understand, and agree to abide by Human Arcs corporate security policies. Human Arcs employees must only access data they are authorized to access. Depending on role designation, employees may be required to take additional role based information security training. In addition, employees must successfully complete annual security and compliance refresher training. Employees will be held accountable for violations to the security policies. Education: Bachelors college degree in operations management, business management, or related field preferred Job-Related Experience and Training: * Experienced with project management principles (PMP not required) * Experience in the following areas: Business Process Modeling, Analysis and Design, Project/ Program Management * Target Experience: * 2 5 years experience using business process improvement methodologies (i.e. Six Sigma Methodology, Lean Thinking, Process Mapping, etc.). * 2 5 years experience in project management using PMP or Prince2 principles. * Project scope: Process * Formal accreditations:
• Six Sigma Yellow Belt or similar experience preferred * Preferred Software: * Project Management: Microsoft Project or similar * Statistics: SPSS, SQL, Minitab, SAS, R+ * Flow charting: Visio * Database: SQL, Access Travel/Time away from home: Up to 20% Knowledge: Good knowledge of Industry quality controls tools * Acceptance Sampling, Control Charts and Process Capability (Cp, Cpk) Strong knowledge of Process improvement methodologies * DMIAC, Six Sigma, Lean Principles, benchmarking, check sheets, business process modeling, analysis and design, process flow diagrams Strong knowledge of Statistical Process Evaluation * Pareto Diagrams, cause-and-effect, histograms, tests for normality, the 5 whys Good knowledge of Applied business statistics * Fundamentals of probability, distributions, estimation, confidence intervals and hypothesis testing, sample size estimation Good knowledge of Appropriate quality tools for the job * Root cause analysis, fishbone diagrams, etc. Good knowledge of Project planning methods Good knowledge of Project management principles Qualifications Education Required Bachelors or better. Experience Preferred 2-5 years: Business process improvement methodologies (i.e. Six Sigma Methodology, Lean Thinking, Process Mapping, etc.). Licenses & Certifications Preferred Six Sigma White Belt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 1 day ago - save job - original job Apply On Company Site Other jobs you may like Supplier Quality Engineer Crossfire

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