POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

POP MART is seeking a strategic and people-focused HR Business Partner (HRBP) to support our growing retail operations across North America and Latin America. This role will serve as a trusted advisor to field leadership, driving performance, talent development, and employee engagement across our stores in the United States and Canada . Experience and knowledge with Mexico, and Latin America regions highly beneficial.

The HRBP will oversee core HR functions including employee relations, performance management, organizational structure, and compliance with multi-state and international labor laws. This role is critical in fostering a positive and inclusive workplace culture, aligning HR initiatives with business goals, and supporting the development of high-performing teams across diverse regions.

This is an onsite position based in our Los Angeles office , with travel required to retail locations across supported regions.

What You Will Achieve

• Oversees and aligns the structure of internal retail operation procedures including promotion, demotion, transfer procedures, changes in reporting lines, compensation changes, position management, store tier level changes to support daily performance
• Provides day-to-day performance management guidance to district and store management (e.g., coaching, counseling, career development, disciplinary actions).
• Responsible for day-to-day HR coaching on policy and procedures including ensuring that retail work environments and workplace practices promote a positive employee relations environment free of discrimination, harassment, or any form of unfair or unethical practice
• Partner with hiring managers to identify and fill critical roles while retaining top talent.
• Stay up-to-date about changing labor laws and regulations, ensuring compliance with federal and multi-state employment laws, and provide day-to-day HR coaching on policies and procedures.
• Serve as a thought partner and executive advisor to field retail leadership, assessing the organizational health of stores with a focus on strengthening capabilities, engagement, development, and retention of talent.
• Implement companywide HR programs, ensuring programs remain relevant in meeting needs of the business, timing that aligns with store goals; provide feedback to HRBP Leader on business needs
• Evaluate and analyze overall store climate by reviewing data from employee listening surveys and creating meaningful action plans and solutions that will drive positive employee experiences

What You Will Need

• Bachelor's degree or a combination of education and work experience.
• 5+ years of experience in HR management, with at least 3 years in a similar HRBP role within the retail industry.
• Must have proficient knowledge of Federal and multi-state employment regulations, knowledge of multiple state regulations a plus.
• Strong interpersonal skills to communication skills to interact with customers, management, and staff
• Excellent time management skills with the ability to multi-task, prioritize work and manage projects.
• Enhanced organizational and planning skills with the ability to operate in a fast paced ever evolving environment
• Proven ability to manage confidential information with utmost discretion and professionalism.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment
• Must be able to occasionally lift or move items weighing up to 25 pounds
• Must be willing and able to travel to retail locations

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and more.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.