POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview:

As a Retail HR Business Partner , you will play a pivotal role in supporting our rapidly expanding West Coast and Canada retail operations. This is a high-impact opportunity to work closely with district and store leadership, influence organizational development, and help build a thriving, people‑first culture across our stores.

In this role, you will serve as a trusted advisor to retail leaders—guiding talent strategies, supporting employee relations, strengthening leadership capability, and ensuring our people programs effectively support POP MART's fast-paced, high‑growth business. You will help drive performance, elevate employee engagement, and ensure compliance as we scale our footprint across new markets.

If you're a proactive and people-centric HR professional with deep retail experience, strong business partnership skills, and a passion for building great workplace cultures, this is your chance to be part of a creative, global brand that is redefining entertainment retail. **
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This will either be an onsite role out of our Culver City, CA office or out of San Francisco, CA area.

What You Will Achieve

• Be the main contact of Retail population, with a focus on West Coast /Canada and will assist in all HR functions, including, but not limited to: Talent review, recruitment, performance management, employee relations and leadership development training

• Oversees and aligns the structure of internal retail operation procedures including promotion, demotion, transfer procedures, changes in reporting lines, compensation changes, position management, store tier level changes to support daily performance

• Provides day-to-day performance management guidance to district and store management (e.g., coaching, counseling, career development, disciplinary actions).

• Responsible for day-to-day HR coaching on policy and procedures including ensuring that work environments and workplace practices promote a positive employee relations environment free of discrimination, harassment, or any form of unfair or unethical practice

• Partner with hiring managers to identify and fill critical roles while retaining top talent.

• Provide exceptional HR support for Retail as it pertains to HR core functional knowledge of employee relations, recruitment, performance management, compensation, benefits, and development

• Stay up-to-date about changing labor laws and regulations, ensure compliance with Federal and State Legislation. and provide day-to-day HR coaching on policies and procedures.

• Serve as a thought partner and executive advisor to field retail leadership, assessing the organizational health of stores with a focus on strengthening capabilities, engagement, development, and retention of talent.

• Implement companywide HR programs, ensuring programs remain relevant in meeting needs of the business, timing that aligns with store goals; provide feedback to HRBP Leader on business needs

• Evaluate and analyze overall store climate by reviewing data from employee listening surveys and creating meaningful action plans and solutions that will drive positive employee experiences

What You Will Need

• Bachelor's degree or a combination of education and work experience that will enable the candidate to be successful in the role
• 8-10 years of experience in HR /retail Management, with at least 5 years in a similar HRBP role within the retail industry.
• Must have proficient knowledge of Federal and multi-state employment regulations, knowledge of multiple state regulations a plus.
• Strong interpersonal skills to communication skills to interact with customers, management, and staff
• Excellent time management skills with the ability to multi-task, prioritize work and manage projects.
• High learning agility and be able to deliver in a fast pace and rapid growth business environment.
• Enhanced organizational and planning skills with the ability to operate in a fast paced ever evolving environment.
• Proven ability to manage confidential information with utmost discretion and professionalism.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment

• Must be able to occasionally lift or move items weighing up to 25 pounds

• Must be willing and able to travel to retail locations. Travel – 50%.

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

The job description is not intended to be a comprehensive list of the duties, responsibilities, and requirements of the position. Any duties, responsibilities, and requirements may change without notice.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

***As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.