Job Description

The HEALTHCARE CUSTOMER SUPPORT SPECIALIST provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

This position is temporarily remote that will eventually become a hybrid role, splitting time in the office and remotely.

HEALTHCARE CUSTOMER SUPPORT SPECIALIST RESPONSIBILITIES:

• Answer high-volume inbound customer calls via an automated phone system
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of therapies to service patients
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

WHAT WE CAN OFFER YOU:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company