JOB SUMMARY:

The Human Resources Generalist supports corporate and hotel operations by providing hands-on HR guidance with a primary focus on employee relations, compliance, and HR operations. This role partners closely with General Managers and leadership teams to ensure consistent application of company policies, employment laws, and best practices across all hotel properties. The HR Generalist serves as a trusted advisor to management on employee relations matters, workplace issues, worker’s compensation and leaves of absence, while supporting HR programs that promote a positive and compliant work environment.

ESSENTIAL FUNCTIONS:

Serve as a primary HR resource to General Managers and department leaders, providing guidance on employee relations matters including performance management, corrective action, investigations, and terminations. Escalate complex issues to the Director of Human Resources as appropriate.

Ensure consistent application of company policies, procedures, and employee relations practices across all hotel properties.

Review corrective action documentation to ensure consistency, accuracy, and compliance with company policy and employment laws.

Coordinate and manage workers’ compensation claims, including claim reporting, communication with carriers, monitoring medical status, return-to-work programs, and maintaining accurate documentation. Act as liaison between injured employees, General Managers, and insurance carriers.

Administer and track employee leaves of absence in compliance with federal, state, and local regulations, including coordination with workers’ compensation and benefit programs as applicable.

Support administration of employee benefits programs, including eligibility tracking, responding to employee inquiries, open enrollment coordination, and reconciliation of carrier billing statements.

Maintain accurate, organized, and confidential HR records, including personnel files, I-9s, training documentation, workers’ compensation, leave, and benefits records.

Conduct regular audits (weekly, monthly, quarterly, and annual) to ensure compliance with employment laws and company standards, including I-9 audits.

Monitor compliance with applicable federal, state, and local employment laws, with a strong focus on hospitality and California labor requirements. Stay current on legal updates and support policy and process updates as needed.

Maintain accurate employee data within the HRIS and ensure timely data entry and reporting. Experience with Paycom strongly preferred.

Respond to government agency correspondence, employment verifications, and requests for information in a timely and accurate manner.

Assign, track, and monitor completion of required training programs (e.g., harassment prevention, safety, human trafficking awareness).

Support workplace safety programs and maintain required documentation.

Promote a positive and professional work environment by reinforcing company values and culture.

Participate in HR projects, audits, and process improvement initiatives.

Perform other duties as assigned by the Director of Human Resources.

QUALIFICATIONS AND REQUIREMENTS:

Education:

Bachelor's degree in human resources, Business Administration, or a related field required.

Work Experience:

Minimum of 3–5 years of progressive HR experience, preferably within hospitality or multi-site operations.

Strong experience in employee relations, compliance, and HR operations.

HRIS experience required; Paycom experience strongly preferred.

Physical Requirements:

Sedentary work: Defined as working primarily in an office setting where the team member is provided with a workspace such as an office or cubicle. The team member sits in his/her workspace for over 90% of the workday. Associate may be required to lift 10 pounds maximum and occasionally lift and carry small items or tools. Walking and/or standing are minimally required. Travel to hotel properties may be required.

ESSENTIAL FUNCTIONS:

Serve as a primary HR resource to General Managers and department leaders, providing guidance on employee relations matters including performance management, corrective action, investigations, and terminations. Escalate complex issues to the Director of Human Resources as appropriate.

Ensure consistent application of company policies, procedures, and employee relations practices across all hotel properties.

Review corrective action documentation to ensure consistency, accuracy, and compliance with company policy and employment laws.

Coordinate and manage workers’ compensation claims, including claim reporting, communication with carriers, monitoring medical status, return-to-work programs, and maintaining accurate documentation. Act as liaison between injured employees, General Managers, and insurance carriers.

Administer and track employee leaves of absence in compliance with federal, state, and local regulations, including coordination with workers’ compensation and benefit programs as applicable.

Support administration of employee benefits programs, including eligibility tracking, responding to employee inquiries, open enrollment coordination, and reconciliation of carrier billing statements.

Maintain accurate, organized, and confidential HR records, including personnel files, I-9s, training documentation, workers’ compensation, leave, and benefits records.

Conduct regular audits (weekly, monthly, quarterly, and annual) to ensure compliance with employment laws and company standards, including I-9 audits.

Monitor compliance with applicable federal, state, and local employment laws, with a strong focus on hospitality and California labor requirements. Stay current on legal updates and support policy and process updates as needed.

Maintain accurate employee data within the HRIS and ensure timely data entry and reporting. Experience with Paycom strongly preferred.

Respond to government agency correspondence, employment verifications, and requests for information in a timely and accurate manner.

Assign, track, and monitor completion of required training programs (e.g., harassment prevention, safety, human trafficking awareness).

Support workplace safety programs and maintain required documentation.

Promote a positive and professional work environment by reinforcing company values and culture.

Participate in HR projects, audits, and process improvement initiatives.

Perform other duties as assigned by the Director of Human Resources.