Job Description
** Key Responsibilities**
** Recruitment & Onboarding**
* Lead full-cycle recruitment for delivery associates, managers, and support staff, maintaining a healthy hiring pipeline with 2 drivers per route (approximately 70-80 drivers)
- Develop and execute recruiting strategies using job boards, social media, referral programs, and community partnerships
- Manage the complete onboarding process including background checks (via Accurate), drug testing (4-panel for onboarding, 5-panel post-accident), MVR checks, I-9 verification, and Amazon system enrollment
- Coordinate DOT driver qualification process for regulated drivers, including medical exams, safety performance history investigations, and DOT training compliance
- Design and deliver new hire orientation programs that set clear expectations and promote company culture
** Payroll & Benefits Administration**
- Partner with ADP/Paycom for seamless payroll processing, time tracking, and scheduling operations
- Administer health insurance benefits, ensuring competitive offerings that attract and retain talent
- Manage PTO program (minimum 0.04 hours per hour worked, 120-hour cap) and ensure accurate tracking and payouts upon termination
- Ensure pay accuracy from day one with clear communication of compensation structure, overtime calculations, bonuses, and incentive programs
- Administer Employee Assistance Program (EAP) and other wellness initiatives
** Compliance & Policy Management**
- Ensure full compliance with Amazon DSP Program Policies, federal employment laws (FLSA, FMLA, ADA), state labor laws, and DOT regulations
- Develop and maintain employee handbook covering all required policies including anti-discrimination, anti-harassment, equal opportunity employment, grievance mechanisms, and worker safety
- Maintain accurate employee files (paper and electronic) with all required documentation, ensuring secure storage and proper retention schedules
- Coordinate with DSP Navigator Program for labor and employment legal support and utilize the HR hotline for day-to-day workforce management challenges
- Oversee OSHA injury and illness recordkeeping and reporting requirements
** Employee Relations & Culture**
- Build and maintain positive employee relations, creating feedback loops and communication channels where delivery associates feel heard and valued
- Investigate and resolve employee concerns, grievances, and workplace conflicts fairly and promptly
- Implement recognition and incentive programs including driver bonuses and team-building activities
- Develop career advancement pathways, including Lead DA programs for high-performing drivers
- Conduct exit interviews and analyze turnover data to identify retention opportunities
** Training & Development**
- Coordinate Amazon's mandatory training programs including KNet virtual courses, Enhanced Road Test (ERT), DOT driver training, and AMXL-specific training
- Ensure managers and workers receive appropriate training on company policies, safety procedures, and Amazon's Supply Chain Standards
- Track training completion rates and compliance with Amazon's training requirements
- Develop internal training programs for leadership development and operational excellence
** HR Systems & Reporting**
- Maintain employee data in Amazon DSP Portal and manage driver credentials and access
- Generate HR metrics and reports including headcount, turnover, time-to-fill, training compliance, and workforce analytics
- Support business planning with workforce forecasting as the company scales to 40 vans and beyond