Human Resources Manager

Spice Catering Co

Human Resources Manager

Cleveland, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Free food & snacks

    Health insurance

    Paid time off

    Vision insurance

    Spice Catering Co. is seeking a highly organized, people-focused Human Resources Manager to oversee all HR functions across our dynamic hospitality organization, including Spice Catering Co. and Boom’s Pizza. This role will lead efforts in compliance, talent recruitment and development, compensation and benefits, employee relations, and the systems that support a thriving workplace culture. The ideal candidate is a confident communicator and systems thinker who thrives in fast-paced environments and is passionate about helping people and businesses grow together.

    Key Responsibilities

    Compliance + HR Operations

    Maintain compliance with federal, state, and local employment laws and regulations

    Update and enforce company policies, employee handbook, and code of conduct

    Manage workplace investigations, documentation, and resolution of employee relations issues

    Oversee annual compliance training (e.g., harassment prevention, food safety, workplace safety)

    Maintain accurate and secure employee records in accordance with legal requirements

    Talent Recruitment, Retention + Development

    Develop hiring strategies to attract qualified candidates for both back-of-house and front-of-house roles

    Partner with department heads to identify current and future hiring needs

    Create compelling job postings and manage listings across various recruiting platforms

    Screen resumes, coordinate interviews, and support hiring managers in candidate selection

    Oversee onboarding processes to ensure a smooth transition for new hires

    Manage quarterly and annual performance review process and goal-setting initiatives

    Create and manage professional development opportunities, including training programs and mentorship

    Facilitate regular check-ins with staff to support career growth and job satisfaction

    Analyze turnover trends and implement retention strategies based on insights

    Ensure equitable access to growth opportunities across departments

    Payroll + Compensation + Benefits

    Oversee bi-weekly payroll processing and troubleshoot discrepancies

    Maintain and update compensation structure, ensuring internal equity and market competitiveness

    Administer employee benefits including health, dental, vision, and 401(k) plans

    Conduct annual open enrollment and educate employees on benefit offerings

    Serve as a point of contact for benefits questions, leaves of absence, and workers' compensation

    Employee Culture + Engagement

    Lead internal culture initiatives, including team-building events and staff appreciation programs

    Support consistent and value-aligned communication across departments

    Serve as a trusted resource for staff concerns, mediation, and morale boosting

    Ensure the Spice Core Values are integrated into daily operations

    Culture Index Management

    Administer and maintain the Culture Index platform and team profiles

    Support leadership with interpretation of CI data for hiring and coaching

    Train managers on how to integrate CI into team development and communication

    Assist in aligning job roles with team members’ behavioral strengths

    Help optimize team dynamics and role fit using CI insights

    Essential Skills

    5+ years of experience in Human Resources, preferably in hospitality or a high-touch service industry

    Strong knowledge of HR laws, payroll systems, and benefits administration

    Experience with applicant tracking systems, HRIS platforms, and scheduling tools

    Excellent interpersonal, organizational, and communication skills

    Bonus Skills

    Experience with any of our most-used platforms:

    Microsoft Suite (Excel, Word, Teams)

    Outlook

    Tripleseat

    Ubeya

    Restaurant365

    Familiarity with Culture Index for team development and hiring

    Ability to analyze staffing and HR data to support strategic decision-making

    Excellent written communication skills for internal messaging, handbooks, and policy updates

    About Spice Hospitality Group

    Spice is a founder-owned, mission-based company. Our purpose is to change how people connect with food, and our focus is thoughtful hospitality experiences.

    At Spice, we make a PACT - a shared commitment to uphold the values that define our culture. This PACT shapes how we work, grow, and deliver unforgettable experiences.

    Our Core Values: P.A.C.T.

    Protect Your Peace Prioritize well-being by setting boundaries, managing stress, and maintaining balance for sustainable performance.

    Always Learning Stay curious and adaptable, embracing opportunities for growth and continuous improvement.

    Cultivate Joy Celebrate achievements, foster positivity, and create uplifting experiences for our team and guests.

    Trust + Respect Act with integrity, value diverse perspectives, and treat everyone with honesty and dignity.