Applicants: Communication about your application will be via email through our applicant tracking system. Please "whitelist" the domain name @apscareerportal.com in your email account to ensure that messages from our application system reach you. Additionally, check your spam regularly to ensure you receive messages from us.Are you a people person?

Do you love making others feel welcome?

Are you compassionate, caring, and able to handle emotional situations when necessary?

Do you want to help dogs and cats find their forever homes?Are you fluent in English and Spanish?

Then Humane Society Naples invites you to apply to join our team as Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on HSN's adoption program, veterinary services, pet surrender, and other general questions related to HSN operations, services, or companion animal care. This is a weekend position; applicants must be available Saturday, Sunday, and one other weekday.

As a Guest Services Representative, you will:

Greet and welcome all visitors to the shelter

Answer phones

Transfer/redirect calls to appropriate personnel

Accurately and professionally answer questions from the public

Assist visitors with sign-in process

Keep front desk area presentable and organized

Data entry and records updates

Receive and distribute mail and packages

Assist with special events and outreach

Work with and guide volunteer receptionists

The successful candidate will have:

Outgoing, positive demeanor

Excellent customer service skills in person and on the telephone

Basic computer and tablet use skill

Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred

Organizational skills

Patience

English and Spanish fluency required; additional proficiency in Haitian Creole fluency strongly preferred

Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.

Schedule:

Applicants to this position must be able to work Saturday and Sunday, 8 am - 5 pm, in addition to a 3rd day during the week. Applicants not available Saturday and Sunday will not be considered. This is a part-time position, 20-24 hours per week.

Compensation:

$15.00/hr

Paid time off

Holiday pay

Significant discounts on veterinary care

Please note before you apply:

Anyone hired in response to this job ad will be required to have received at least one COVID-19 vaccine before their start date, and must complete the vaccination series (if applicable) and/or receive any eligible boosters within their first 30 days of employment, unless approved for an exemption under Florida law. Individuals eligible for an exemption or otherwise not up to date on COVID-19 vaccination will be required to wear a mask covering their nose and mouth while in the workplace.

Candidates must be authorized to work in the United States. HSN values diversity and seeks to increase the diversity of our team. We are an equal opportunity employer.

Apply online at hsnaples.org/careers