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Humane Society Naples (HSN), Southwest Florida's state-of-the-art premier no-kill shelter, is seeking our Adoption Coordinator. HSN shelters and finds homes for over 3,500 cats, dogs, and other small mammals every year. HSN is committed to a positive experience for adopters and shelter residents. We seek an enthusiastic, positive, and caring Adoption Coordinator to oversee and promote our adoption program, train personnel on adoption counseling and customer service, and ensure best practices for finding loving forever homes for companion animals in need.
Responsibilities:
Under the direction and guidance of the Director of Animal Programs, and in cooperation with members of the Animal Care Team, the Adoption Coordinator will:
Create and update adoption applications and SOPs related to all aspects of the adoption process
Train animal care personnel on positive customer service and effective adoption counseling processes and procedures
Assist with daily animal husbandry, care, and enrichment as needed
Verify that all companion animals available for adoption have received the required vaccinations, sterilization, & microchipping
Maintain and update adoption paperwork and databases
Produce engaging shelter animal adoption cards
Conduct one-on-one meetings to counsel interested adopters
Use sensible judgment to match qualified adopters with suitable companion animals
Make decisions on adoptions as needed, including rejecting applications or re-evaluating other team member decisions, in consultation with the Director of Animal Programs, Shelter Manager, or other senior personnel
Process financial transactions related to adoptions, including cash and credit card payments, and compile reports for Accounting
Coordinate and oversee post-adoption follow-up program
Suggest innovative ideas to promote adoptions
Provide accurate information and friendly professional service to the public and to coworkers in a responsive, positive, courteous, and tactful manner
Advance personal knowledge of domestic animals including breeds, behavior, appropriate care and housing, common health problems, disease symptoms and handling techniques
Conduct tours, lectures, public education programs, special events and fundraising activities as needed.
Develop a strong, positive, and respectful working relationship with staff, volunteers, and shelter companion animal residents
Knowledge, skills, and abilities:
High school diploma or GED required; Associate’s or Bachelor’s degree preferred
Minimum 3 years of experience in an animal shelter, veterinary clinic, or other professional animal care setting
Minimum 1 year of experience conducting adoptions in an animal shelter
Minimum 1 year of supervisory experience
Familiarity with best practices in companion animal adoptions
Excellent customer service skills
Coaching, training, and supervisory skills
Computer skills, including data entry and Microsoft Office; familiarity with ShelterLuv, or ability to quickly learn new software
Mathematical, cash-handling and credit card processing skills
Ability to work within a team in a fast-paced environment
Ability to maintain a positive and professional demeanor at all times
Compassion and concern for domesticated animals
Knowledge of companion animal husbandry, care, and enrichment
Fluency in English is required; fluency in Spanish strongly preferred
Schedule:
Full-time, 40 hours per week. The successful candidate will be available to work weekends.
Benefits Package:
Individual medical, vision and dental insurance available on the 1st of the month following 60 days of employment
Paid Time Off (PTO) and holiday pay
$25,000 life insurance policy
Voluntary supplemental insurance plans (disability, accident, etc.)
Optional enrollment in 403(b) retirement plan; matching contributions after one year of service
Discounts on veterinary services after 90 days of employment
Candidates must be authorized to work in the United States. HSN values diversity and wants to increase the diversity of our team. We are an equal opportunity employer.
Apply online at https://hsnaples.org/careers