Humane Society Naples (HSN), Southwest Florida's state-of-the-art premier no-kill shelter, is seeking candidates for the position of Adoption Coordinator. HSN shelters and finds homes for over 3,500 cats, dogs, and other small mammals every year. HSN is committed to a positive experience for adopters and shelter residents. We seek an enthusiastic, positive, and caring Adoption Coordinator to oversee and promote our adoption program, train personnel on adoption counseling and customer service, and ensure best practices for finding loving forever homes for companion animals in need.

Responsibilities:

Under the direction and guidance of the Shelter Manager, and in cooperation with members of the Animal Care Team, the Adoption Coordinator will:

Produce engaging shelter animal adoption cards

Create and update adoption applications and SOPs related to all aspects of the adoption process

Train animal care personnel on positive customer service and effective adoption counseling processes and procedures

Assist with daily animal husbandry, care, and enrichment as needed

Verify that all companion animals available for adoption have received the required vaccinations, sterilization, & microchipping

Maintain and update adoption paperwork and databases

Conduct one-on-one meetings to counsel interested adopters

Use sensible judgment to match qualified adopters with suitable companion animals

Make decisions on adoptions as needed, including rejecting applications or re-evaluating other team member decisions, in consultation with the Shelter Manager

Process financial transactions related to adoptions, including cash and credit card payments, and compile reports for Accounting

Coordinate and oversee post-adoption follow-up program

Suggest innovative ideas to promote adoptions

Provide accurate information and friendly professional service to the public and to coworkers in a responsive, positive, courteous, and tactful manner

Advance personal knowledge of domestic animals including breeds, behavior, appropriate care and housing, common health problems, disease symptoms and handling techniques

Conduct tours, lectures, public education programs, special events and fundraising activities as needed.

Develop a strong, positive, and respectful working relationship with staff, volunteers, and shelter companion animal residents

Knowledge, skills, and abilities:

High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Minimum 3 years of experience in an animal shelter, veterinary clinic, or other professional animal care setting

Minimum 1 year of experience conducting adoptions in an animal shelter

Minimum 1 year of supervisory experience

Familiarity with best practices in companion animal adoptions

Excellent customer service skills

Coaching, training, and supervisory skills

Computer skills, including data entry and Microsoft Office; familiarity with ShelterLuv, or ability to quickly learn new software

Mathematical, cash-handling and credit card processing skills

Ability to work within a team in a fast-paced environment

Ability to maintain a positive and professional demeanor at all times

Compassion and concern for domesticated animals

Knowledge of companion animal husbandry, care, and enrichment

Fluency in English is required; fluency in Spanish preferred

Schedule: Full-time, 40 hours per week. The successful candidate will be available to work weekends.

Compensation:

$18.00/hr

Benefits Package:

Individual medical, vision and dental insurance available on the 1st of the month following 60 days of employment

Paid Time Off (PTO) and holiday pay

$25,000 life insurance policy

Voluntary supplemental insurance plans (disability, accident, etc.)

Optional enrollment in 403(b) retirement plan; matching contributions after one year of service

Discounts on veterinary and boarding services after 90 days of employment

COVID-19 Vaccination: Applicants hired in response to this job ad will be required to have received at least one COVID-19 vaccine before their start date, and must complete the vaccination series (if applicable) within their first 30 days of employment, and receive boosters as recommended by the CDC, unless exempt from vaccination under Florida law. Masks are required to be worn if not up-to-date on COVID-19 vaccination. One last thing before you apply: Candidates must be authorized to work in the United States. HSN values diversity and wants to increase the diversity of our team. We are an equal opportunity employer. Apply online at https://hsnaples.org/careers