Do you have strong supervisory and leadership skills?

Do you have professional but compassionate customer service skills?Do you have extensive knowledge and experience in the care of dogs, cats, and other small mammals in a shelter setting?

If so, Humane Society Naples (HSN) invites you to apply for the position of Intake Supervisor. The Intake Supervisor is responsible for leading a team of paid staff and volunteers in the provision of the highest standards of care for newly arrived cats, dogs, and other small animals before they are available for adoption, including sick animals. Additionally, the Intake Supervisor responds to requests to surrender or return companion animals to HSN. This position requires the ability to lead and manage team and work in a collaborative manner with other animal care supervisors, the veterinary department, the behavior department, and the public.

What does the job entail?

This position is as much responsible for the management of a team as it is the intake and care of newly arrived companion animals to the shelter:

Supervise and directly assist in daily husbandry, care, and enrichment of newly arrived dogs, cats, and other animals waiting transfer to adoption floor

Supervise a team of paid staff and volunteers, including directing work and providing feedback and correction

Ensure the highest standard of care to dogs, cats, and other animals in the intake area of the main shelter

Working with Shelter Manager and veterinary and/or behavior teams, create and update SOPs

Train animal care personnel on proper procedures related to the care of animals in intake

Monitor the health, weight, condition, and behavior of animals in intake

Respond to requests from the public to surrender or return companion animals

Provide education/resources to owners considering surrender to promote the animal remaining in the home

Schedule surrender/return appointments as space is available

Process surrenders/returns in a courteous and compassionate manner

Assist in coordination, transport, and processing of large intakes of dogs, cats, or other small mammals

Provide accurate information and friendly professional service to the public and to coworkers in a responsive, positive, courteous, and tactful manner

Develop a strong, positive, and respectful working relationship with staff, volunteers, and feline residents

Who are we looking for? HSN is seeking an individual who with strong leadership and personnel management skills who also happens to understand the care and processing of newly arrived companion animals to the shelter

Strong coaching, training, and supervisory skills

Extensive knowledge of companion animal health, behavior, and husbandry/care/enrichment best practices

Patience and tact with sensitive and passionate personnel involved in the care of companion animals

Computer skills, including databases/data entry, Microsoft Office

Excellent customer service skills

Use and understand common companion animal care and veterinary terminology

Ability to work within a team in a fast-paced environment

Ability to maintain a positive and professional demeanor at all times

Compassion and concern for companion animals and for humans who choose to give their animals to HSN

Fluency in English is required; fluency in Spanish preferred but not required

Education and Experience:

High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Minimum 3 years of experience caring for companion animals in an animal shelter, veterinary clinic, or other professional animal care setting

Minimum 1 year of supervisory experience; 2+ years' supervisory experience preferred

What's the pay and benefits?

$19.50/hr

A generous benefits package that includes

Medical, dental, and vision insurance at little cost to you. (Full disclosure: While dependent coverage is available, HSN does not contribute to the cost for adding family members to your plans.)

Paid vacation and sick time

$25,000 life insurance policy at no cost to you

Optional enrollment in supplemental insurance plans (disability, accident, etc.)

Optional enrollment in 403(b) retirement plan; matching contributions after one year of service

Discounts on veterinary and boarding services

One last thing before you apply: Anyone hired in response to this job ad will be required to have received at least one COVID-19 vaccine before their start date, and must complete the vaccination series (if applicable) within their first 30 days of employment, unless an exemption under federal or Florida law applies. Candidates must be authorized to work in the United States. HSN values diversity and wants to increase the diversity of our team. We are an equal opportunity employer. Apply online at https://hsnaples.org/