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Guest Services Representative (Part-Time)

Humane Society of Naples

Guest Services Representative (Part-Time)

Naples, FL
Part Time
Paid
  • Responsibilities

    Are you a people person?

    Do you love making others feel welcome?

    Are you compassionate, caring, and able to handle emotional situations when necessary?

    Do you want to help dogs and cats find their forever homes?

    Then Humane Society Naples invites you to apply to join our team as Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on HSN's adoption program, veterinary services, pet surrender, and other general questions related to HSN operations, services, or companion animal care.

    As a Guest Services Representative, you will:

    Greet and welcome all visitors to the shelter

    Answer phones

    Transfer/redirect calls to appropriate personnel

    Accurately and professionally answer questions from the public

    Assist visitors with sign-in process

    Keep front desk area presentable and organized

    Data entry and records updates

    Receive and distribute mail and packages

    Assist with special events and outreach

    Work with and guide volunteer receptionists

    The successful candidate will have:

    Outgoing, positive demeanor

    Excellent customer service skills in person and on the telephone

    Basic computer and tablet use skill

    Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred

    Organizational skills

    Patience

    English fluency required; Spanish and/or Haitian Creole fluency strongly preferred

    Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.

    Schedule:

    Applicants to this position must be able to work at least one weekend day, and preferably both. This is a part-time position, 20-24 hours per week.

    Compensation:

    $15.00/hr

    Paid time off

    Holiday pay

    Significant discounts on veterinary care

    Please note before you apply:

    Anyone hired in response to this job ad will be required to have received at least one COVID-19 vaccine before their start date, complete the vaccination series (if applicable) within their first 30 days of employment, and get the booster when eligible, unless exempt from vaccination under Florida law. Masking and weekly testing required of any employee who is not vaccinated against COVID-19 or not up to date on their COVID-19 vaccine.

    Candidates must be authorized to work in the United States. HSN values diversity and seeks to increase the diversity of our team. We are an equal opportunity employer.

    Apply online at hsnaples.org/careers