Job Description

POSITION TYPE :

Full time

TYPE OF HIRE :

Experienced (relevant combo of work and education)

EDUCATION DESIRED :

Bachelor of Computer Science

TRAVEL PERCENTAGE :

0%

JOB DESCRIPTION

We are FIS. Our TECHNOLOGY POWERS THE WORLD’S ECONOMY and our teams bring innovation to life. We champion DIVERSITY TO DELIVER THE BEST PRODUCTS AND SOLUTIONS for our colleagues, clients, and communities. If you’re READY TO START LEARNING, GROWING, AND MAKING AN IMPACT with a career in fintech, we’d like to know: ARE YOU FIS?

ABOUT THE ROLE:

As a VALUED MEMBER of our team, the FRAUD PREVENTION ANALYST supports the company in DETECTING, INVESTIGATING, AND MITIGATING FRAUD AND OTHER MALICIOUS ACTIVITY, PROTECTING OUR CLIENTS AND THEIR CUSTOMERS.

ABOUT THE TEAM:

The DIGITAL FRAUD AND SECURITY team is part of the DIGITAL BANKING LINE OF BUSINESS. THE TEAM includes THREE associates who work in multiple locations and are well trained with a desire to provide superior customer service. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to you joining our family! At FIS we believe our colleagues are as important as our clients and consumers for whom we provide world-class service and support.

WHAT YOU WILL BE DOING?

You will be responsible working with clients and internal teams to investigate and resolve reported fraud.  You will represent the Digital Banking business with client on fraud cases.  

• Digital Banking point of contact for reported fraud cases
• Understanding the mindset of criminals and scammers by investigating their activities and learning from their actions
• Analyzing data to understand user and fraudster behavior
• Creating and implementing solutions to mitigate fraudster behavior
• Communicating investigation findings and resolutions internally and to clients
• Working from home. This position will work remotely and will require you to identify a location from which you can maintain the confidentiality of customer account information.  You will need high-speed internet with ethernet access. 
• 100% virtual training 9:00am – 5:30pm ET (Monday through Friday) for 5 to 6 weeks
• Full-time position working an eight hour per day schedule somewhere between the hours of 7:00am – 5:00pm CST (Monday through Friday) after conclusion of training
• Participate in ongoing training to expand overall knowledge

WHAT YOU WILL NEED:

• Ability to manage multiple simultaneous initiatives with internal teams and clients
• Ability to clearly communicate verbally in writing
• Financial Services / Digital Banking knowledge and experience
• Ability to investigate and solve problems using multiple data sources and systems
• Relevant fraud resolution experience

At FIS, we are as committed to GROWING OUR EMPLOYEES’ CAREERS as our own business. We offer:

• Attractive benefits including MEDICAL, DENTAL, AND VISION COVERAGE
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

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PRIVACY STATEMENT

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC STATEMENT

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

SOURCING MODEL

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass