Job Description JOB SUMMARY Deploys the release of new technologies as well as designs, installs, configures, maintains and performs system integration testing of PC/server operating systems, related utilities and hardware. Assists with assigning staff to various projects, directs their activities, and evaluates their work. Administers applications supporting all Charter divisions. MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Maintains and administers computing environments, including computer hardware, systems software, applications software, and all configurations
• Recommends changes to improve systems and network configurations, and determines hardware or software requirements related to such changes
• Responsible for troubleshooting server problems as reported by users
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact
• Researches, evaluates and recommends software and hardware products
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Provides new hardware specifications to users based on application and business needs and anticipated growth; installs new servers and maintains the server infrastructure
• Defines procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issues
• Performs troubleshooting for complex hardware, software and network problems
• Works on multiple projects as a project team member, occasionally as a project leader

REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Must be proficient in MS Office
• Demonstrated communication skills and the ability to work well with all levels of business users in a professional manner
• Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
• Expert level knowledge around system administration tasks and ability to provide recommendations around approach to leverage resources
• Ability to lead other staff doing similar work in the department
• Ability to offer training and instruction and helps to set the work pace within the department

REQUIRED EDUCATION BA/BS in Information Technology, Computer Science, or related field or equivalent work experience REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS Related IT work experience - 8-10 WORKING CONDITIONS Office environment PHYSICAL AND MENTAL REQUIREMENTS Physical Requirements

• Ability to lift 40 lbs
• Ability to sit and stand for extended periods of time
• Ability to perform after hours tasks

EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability