Job Description AT A GLANCE Spectrum is seeking a motivated customer service intern whose strengths include:

• Collaboration
• Learning
• Passion for technology
• Creativity

THIS IS A LEARNING-INTENSIVE PROGRAM DESIGNED TO GIVE YOU ESSENTIAL BUSINESS INSIGHTS AND HANDS-ON EXPERIENCE IN THE TECHNOLOGY FIELD. IT’S A FULL-TIME, 7-WEEK COMMITMENT FROM JUNE 3, 2022 THROUGH JULY 22, 2022. BENEFITS INCLUDE PROFESSIONAL DEVELOPMENT SESSIONS, NETWORKING OPPORTUNITIES, AND MENTORSHIP. THE SPECTRUM INTERNSHIP EXPERIENCE YOU’RE A MOTIVATED RISING JUNIOR STUDENT ENROLLED IN A RELEVANT JCPS ACADEMY IN THE GREATER LOUISVILLE, KY AREA. YOU HAVE CLEAR ASPIRATIONS AND ARE SEEKING A SUMMER INTERNSHIP PROGRAM THAT WILL HELP YOU MEET THEM. FIND IT AT SPECTRUM, NAMED ONE OF THE TOP 100 INTERNSHIP PROGRAMS IN THE UNITED STATES BY WAYUP. OUR INTERNSHIPS ARE DESIGNED TO PROVIDE:

• OPPORTUNITIES TO GAIN NEW SKILLS AND ELEVATE THE ONES YOU ALREADY HAVE, ALL IN A ROBUST AND FORWARD-THINKING BUSINESS SETTING.
• FIRST-RATE, HANDS-ON EXPERIENCE IN THE TELECOMMUNICATIONS INDUSTRY.
• OPPORTUNITIES TO CONNECT YOU WITH PEOPLE WHO CAN GIVE YOU A BETTER UNDERSTANDING OF THE INDUSTRY AND HELP YOU ACCOMPLISH REAL GOALS YOU CAN ADD TO YOUR RÉSUMÉ, THIS INCLUDES ASSIGNING YOU A FORMAL MENTOR AND INTERACTIONS WITH SENIOR EXECUTIVES.

WHAT YOU CAN EXPECT IN THIS ROLE AS A SPECTRUM INTERN, you’ll learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Effectively present and discuss Charter products and services. Convey an image of quality, integrity and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns. Remain current and knowledgeable on every aspect of supported product. Facilitate customer issue escalations to local management/support as required. Comply with company and call center policies and procedures. Accurately document customer account records based on actions taken. FULFILL WORK SCHEDULES AS REQUIRED. PARTICIPATE IN QUALITY COACHING SESSIONS TO ENSURE INTERACTIONS WITH CUSTOMERS ARE EFFICIENT AND EFFECTIVE. KEEP SUPERVISOR INFORMED OF ANY WORK-RELATED CONCERNS. PARTICIPATE IN PROFESSIONAL SKILLS DEVELOPMENT ACTIVITIES. PERFORM OTHER DUTIES AS ASSIGNED. REQUIRED QUALIFICATIONS SKILLS/ABILITIES AND KNOWLEDGE Ability to read, write, speak and understand English Ability to handle multiple tasks Organization and time management skills Excellent interpersonal skills Familiarity with PCs, Microsoft Office Suite and general intranet navigation Ability to work well in teams EDUCATION 2+ YEARS OF HIGH SCHOOL EXPERIENCE ENROLLMENT IN A RELEVANT JCPS ACADEMY RELATED EXPERIENCE