Job Description

The Manufacturing Company is seeking a Parts Support Customer Service Representative to add to our team in Schaumburg, IL. He/she will support our customers with replacement parts and support.

Requirements:  

• Ensure the timeliness and accuracy of customer service responses via email and telephone.
• Order entry, quotation preparation, expediting open orders (backorder monitoring using positive interpersonal skills), coordinating with our production team regarding order status, and reporting back to customers. Generating parts return paperwork in the ERP system (Workwise)
•  Provide material availability utilizing various company databases including drawings, and exploded bills of materials (when a customer needs assistance determining component part numbers). Execute tasks in an organized manner, consistently following daily processes and schedules; maintain a proactive approach focused on preventing issues and ensuring customer satisfaction. At times this is a fast-paced environment and must be able to multitask.
• Develops and maintains strong customer relationships through effective account management
•  Prepares international shipping documents ie: USMCA, certificate of origin, shipper letter of instructions (SLI).
• Assist customers with shipping requirements, and prepare bills of ladings.
• Identify, research, and resolve customer issues
• Familiar with Gmail to send quotations and order acknowledgments.
• All applicants must possess a high school diploma or GED, good computer skills, and excellent attention to detail skills.

Company Description

We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.