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Motorcycle Sales Associate/Fit Specialist

Huntington Beach Harley Davidson

Motorcycle Sales Associate/Fit Specialist

Westminster, CA
Full Time
Paid
  • Responsibilities

    JOB TITLE:                           Fit Specialist

    DEPARTMENT:                      Motorcycle Sales

    SUPERVISOR:                        Sales Management Team

    SUMMARY DESCRIPTION

    Focus on the in-store customer experience; follow up with dealership customers & presentation of Harley-Davidson motorcycles. The sale of Harley-Davidson motorcycles to dealership customers appropriate to their preferences and needs by applying the Lemco Sale Process (steps 1-4), working in concert with assigned teams and an Assistant Sales Manager (ASM).

    DUTIES AND RESPONSIBILITIES

    • Welcome guests into the dealership.
    • Narrow down the selection of Harley's to find which ones fit the customers’ needs.
    • Follow up phone calls to customers.
    • Selling the fun and excitement of Harley-Davidson to customers.
    • Responsible for making sure that every person encountered on the sales floor is entered into the Traffic Log.
    • Aggressively but politely following up on all prospective customers.
    • Meet and exceeding contact goals as assigned by the Sales Manager.
    • Follow all procedures to complete all paperwork accurately and in a timely manner.
    • Maintain the showroom and display of motorcycles in a manner appealing to customers.
    • Remain alert and on the floor, at all times.
    • Greet customers immediately, in a courteous and friendly manner.
    • Handle telephone transactions quickly and courteously.
    • Ensure that customers are properly qualified for needs and wants.
    • Practice an effective selling methodology so that all customers receive consistent treatment when doing business (steps 1 through 4 of the Lemco sales process).
    • Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
    • Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries.
    • Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the ASM and or sales manager.
    • Attend training sessions as requested by the Sales Manager.
    • Perform other related duties as assigned or requested.

    SUPERVISORY RESPONSIBILITIES

    • None

    QUALIFICATIONS & JOB REQUIREMENTS

    • Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
    • Applicable experience in big ticket retails sales strongly preferred.
    • Passion for the motorcycling lifestyle and riding community.
    • Must have ability to relate with broad customer base.
    • Excellent verbal and written communication skills.
    • Ability to present oneself as well as the company in a professional manner. 
    • Knowledge of applicable laws/policies/principles/etc. 
    • Proficient in the use of a personal computer and corresponding programs. 
    • Attention to detail. 
    • Interpersonal skills and customer service skills required.
    • Approachable, likeable, and enthusiastic personality.
    • Ability to get along with broad customer base.
    • High energy level needed.
    • Be self-motivated, positive, driven and helpful.
    • Ability to handle confidential information responsibly.
    • Great customer service, excellent personal communication, and demonstrated closing skills.
    • Ability to work a flexible schedule including weekends, Holidays, and evenings.
    • Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
    • Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
    • Ability to handle confidential information responsibility required.
    • High school diploma preferred.
    • Valid driver’s license and motorcycle endorsement.

    PHYSICAL DEMANDS

    • Requires the use of both hands.
    • Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material.
    • Requires standing and/or walking for extended periods of time.
    • Requires the ability to balance and push a 600+lb motorcycle.

    WORKING CONDITIONS

    • The noise level in the work environment is usually loud.
    • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
    • Occasionally exposed to exhaust fumes or other airborne particles.
    • Frequently works near moving mechanical parts.