Job Description

JOB TITLE:  Police 911 Telecommunicator

DEPARTMENT:   Police

ACCOUNTABLE TO:  Police 911 Telecommunications Supervisor/Police Chief   

PRIMARY OBJECTIVE OF POSITION: Under general supervision of the Police 911 Telecommunications Supervisor, is responsible for providing Emergency 911 dispatch services through the operation of radio and telephone equipment for the City of Huron, Beadle County, and all other counties which contract for E-911 services. Work varies somewhat exercising individual judgment within well regulated prescribed procedures; interpretive judgment may be required.

ESSENTIAL JOB FUNCTIONS:  Must possess the ability to think and act clearly and decisively in transmitting information and instructions via radio or telephone; must be able to hear, speak with clarity, communicate orally, via computer, and in writing; physical demands include prolonged sitting, limited lifting up to 35 lbs (greater with assistance), and ability to handle mental and physical stress; must have ability to become State certified in Medical Dispatch Certification and Teletype Certification within one (1) year of employment.

MAJOR AREAS OF ACCOUNTABILITY AND PERFORMANCE:

• Receives telephone calls to the Emergency 911 Center, and other messages requiring primarily emergency type of assistance promptly and courteously, determines priority,  and transmits such requests for service to the appropriate personnel; uses standard operating procedures in the transmitting, receiving, and making a record of all radio, computer, and telephone messages; performs dispatch services for emergency services in law enforcement, ambulance, fire, and other emergency calls;  closely monitors all dispatched calls to insure the security and safety of the responding personnel; maintains location and status information of all mobile units; provides emergency first responder instructions to the general public, whether the information is of a criminal, safety, or medical nature; maintains daily radio logs of activities and communication; maintains communication with the state, county, and other local law enforcement and emergency agencies; composes a variety of correspondence, reports, and other materials requiring independent judgment as to content, accuracy, and completeness;  performs other related duties as assigned.

• Operates teletype, computer terminal, paging system, and may monitor alarms following well established standards and procedures; work requires the immediate determination regarding the sequence of events for each type of call received; financial accountability handles money; frequently handles information dealing with life and death situations; uses equipment requiring normal servicing; processes information with the public and fellow employees requiring confidentiality, tact, and diplomacy  as appropriate; duties are performed in surroundings where undesirable physical conditions and hazards are controllable; activities may lead to stress; duties require limited movement but sufficient mobility to respond to radio and telephone duties while serving in an office setting.

SUPERVISION - RESPONSIBILITY FOR WORK OF OTHERS:     None

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS: Graduation from high school or its equivalent; 18 years of age; and some work experience in an office setting dealing with public communication desirable. Computer skills preferred. Must have the ability to obtain Medical Dispatch Certification and Teletype Certification within one (1) year of employment and must maintain such certifications throughout employment with continuing education and training.  State certification also required.  

EXAMPLES OF PERFORMANCE CRITERIA AND QUALIFICATIONS:

• Receives telephone calls to the Emergency 911 Center, and other messages requiring primarily emergency type of assistance promptly and courteously, determines priority,  and transmits clearly such requests for service to the appropriate personnel;  
• Must possess the ability to think and act clearly and decisively in transmitting information and instructions via radio or telephone; must be able to hear and speak with clarity,
• Closely monitors all dispatched calls to insure the security and safety of responding personnel; maintains location and status information of all mobile units;
• Maintains all information in a confidential manner;
• Uses communication skills in dealing with the public and fellow employees with tact;

COMPREHENSIVE BENEFIT PACKAGE TO INCLUDE:

• Health Insurance Plan

• Retirement Plan

• Term Life Insurance Plan

• Vacation / Sick Leave

• Hourly Salary: $17.90

Qualifications

• Graduation from high school or its equivalent; 18 years of age; and some work experience in an office setting dealing with public communication desirable.
• Computer skills preferred.
• Must have the ability to obtain Medical Dispatch Certification and Teletype Certification within one (1) year of employment and must maintain such certifications throughout employment with continuing education and training.
• State certification also required.

Additional Information

Application Packets Available At: City Finance Office 239 Wisconsin Ave SW PO Box 1369 Huron SD 57350 Phone: 605-353-8505 Online: www.huronsd.com/city-government/city-employment South Dakota Dept of Labor & Regulation 2361 Dakota Avenue South Huron SD 57350 Phone: 605-353-7155 George Merkel, Civil Service Secretary/Examiner P.O. Box 226 Huron, SD 57350 Phone: 605-352-4226

All your information will be kept confidential according to EEO guidelines.