Job Description
REPORTS TO: Windows Operations Manager
FLSA STATUS: Hourly/Non-Exempt
Success in this role will consist of effective communication, attention to detail and following through with a focus on solutions
EXPECTATIONS
- High customer service ethic (internal and external customers) - is passionate about exceeding customer expectations and improving service levels
- Develop and maintain positive working relationships with others
- Share ideas and information in a respectful and tactful manner
- Self-motivated - driven to achieve results
- Transport and delivery products safely with damage rates of 0%
- Measure doors and glass sizes accurately resulting in 100% ordering accuracy
- Consistently perform quality service and repair with return service call rates of 0%
- Communicate all information to customers in a respectful and thorough manner
- Document all jobs completed and any issues that may arise