Job Description

CUSTOMER ACCOUNT SPECIALIST

The successful candidate, working as part of a team, will support customers’ needs as follows.

Responsibilities include:

• Act as the customers’ liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities.
• Review customer contracts to assure order requirements are fulfilled.
• Interface with all functional groups and field sales to proactively monitor customer delivery. Work closely with planners to ensure on-time delivery.
• Provide customers with product and pricing information, including preparation of quotes.
• Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
• Monitor customer websites to obtain supplier scorecard information and product demand.
• Proactively investigate and resolve customer problems and complaints.
• Keep operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.
• Act as backup for other team members.
• Represent Company at customer visits.

Requirements include:

• AS degree or equivalent; BS/BA in a technical or business field highly desired
• Defense or related industry experience would also be a plus
• 3-5 years’ customer service, inside sales, or related experience, ideally in a manufacturing environment
• Excellent communication, judgment, and influence skills via phone, email, written, and face-to-face.
• Polished customer service and presentation skills
• Well organized, detail-oriented, and capable of handling multiple tasks simultaneously
• Experienced with a computerized ERP system/EDI/Internet
• Ability to work and problem solve in a team environment
• U.S. Citizenship or Permanent Residency Required

Competitive compensation and benefits package offered.

Local candidates strongly preferred.

Hutchinson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender orientation, gender identity, national origin, disability, or protected Veteran status.

Company Description

Hutchinson Aerospace and Industry, is an industry leader in the design and manufacture of engineered solutions for the control of shock and vibration. A unit of Hutchinson Worldwide, a market leader in the industrial rubber sector is a subsidiary of TotalEnergies - one of the top energy companies in the world with operations in more than 130 countries. Our diverse and dynamic environment emphasizes both personal and professional growth. We owe our success to our employees who combine their strong technical abilities with business development skills for an exciting and rewarding future. Excellent Career Opportunities with Growth Potential! More information is available on the Internet at: www.hutchinsonai.com www.hutchinsonworldwide.com www.totalenergies.com www.vlier.com We are looking for... “GREAT PEOPLE , INSPIRED to INNOVATE, that are ENGAGED, ENABLED, & ENERGIZED to make an IMPACT.” Career Advancement Opportunities! Benefits effective date of hire! Health Insurance, Dental Insurance, Vision Care, Health Savings Accounts, Flexible Spending Accounts, Free Life & Disability Insurance, Paid Time Off, Parental and Family Leave, Employee Assistance Program 401(k) Plan, Opportunity to Purchase Stock at a discount and receive Free Shares, Tuition Reimbursement, Professional Development Assistance, Employee Referral Program, Employee Discount Programs, Recognition Programs, Credit Union, Variety of Schedules Available with Flexibility. Make your next Career move now and join our winning team!