Job description

Hutchinson Manufacturing Holdings, LLC. and it's four companies (Mid-Continent Engineering, Micron Metalworks, Elk River Machine Company, and Hutchinson Manufacturing) is seeking an IT Specialist.

BENEFITS OF A HR ASSISTANT

· 1st Shift, 5x8- Monday through Friday. This position will require travel to all four facilities (Mid-Continent Engineering, Micron Metalworks, Elk River Machine Company, and Hutchinson Manufacturing).

· Competitive Wages

· Climate controlled facility

· Lots of overtime to be had but not mandatory

· Medical, Dental & Vision for employee & family including domestic partners

· 401k with match

· Tuition Reimbursement

· PTO accrual starts immediately

· Yearly shoe allowance

· Referral Program

ROLE SUMMARY:

The IT Specialist is responsible for handling tier 1 help desk support, hardware, software, networks, and office equipment. Provides support and assistance to Internal Customers within defined time frame, cultivates and maintains customer satisfaction

RESPONSIBILITIES:

• Provides technical assistance and troubleshooting, incident resolution, and request fulfillment for internal users
• Communicates via E-Mail, phone and other electronic medium
• Troubleshoots and resolves basic and advanced software, hardware and networking issues
• Run diagnostics to resolve user reported issues
• Performs basic and advanced configurations, upgrades, and deployment of user hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install, configure and administer systems in a Windows environment.
• Install computer peripherals for users.
• Obtains general understanding of application operations related to company-offered services.
• Contributes to end-user training
• Contributes to Knowledge Centered Support
• Collaborates actively with teammates under minimal supervision
• Monitors incoming trouble tickets during scheduled shift
• Interprets user's message based on email and voice messages
• Identifies user's need(s) based in their message
• Modifies tickets to maintain work log
• Modifies tickets to maintain accurate reflection of state, priority, categorization
• Provides appropriate resolution to customer
• Maintains open line of communication with user during ticket life cycle
• Confirms provided solution with user
• Escalates issues beyond scope of access or ability to appropriate individual or team
• Provides Incident resolution and Catalog Task fulfillment
• Performs advanced email account administration
• Performs advanced LDAP administration
• Performs advanced Active Directory administration
• Performs account terminations
• Performs remote software installations on multiple OS
• Other duties as deemed necessary by management

QUALIFICATIONS:

Bachelor's degree in IT or related area or 3 years IT experience or equivalent work experience.

CHARACTERISTICS:

• Outstanding customer service skills and experience
• Outstanding problem solving, organizational, and interpersonal skills
• Flexibility to work in a 24x7 environment
• Excellent multitasking skills and the ability to maintain a constantly changing workload
• Extensive Experience with an electronic incident management system
• Advanced understanding of/certification in IT concepts such as client/server technology, VPN, two-factor authentication, networking fundamentals, application support, email administration, Active Directory, LDAP
• Strong technical knowledge of telecommunications, network and PC operating systems
• General knowledge of databases, including Access and SQL Server
• Experience with Infor Visual Manufacturing or Epicor a PLUS
• Crystal Reports knowledge a PLUS
• Technical writing skills
• Organizational skills
• Ability to communicate with a diverse group of people / People skills
• Problem solving / Creative thinker / Innovative

COMPETENCY TRAINING REQUIREMENTS

AS9100 Quality System

Refreshing education every six months / Continuing Education

OTHER TRAINING REQUIREMENTS

Right To Know

PHYSICAL DEMANDS

• Regularly required to sit; occasionally required to stand, reach, bend and move throughout the facility.
• Must be able to safely work in and around facility, following required safety procedures, and, where applicable, use of PPE
• Ability to lift and carry 50 lbs.

PPE

• Required to wear safety glasses throughout the manufacturing facility as well as hearing protection in designated areas.
• Required to wear grounding wristband as needed when working on hardware.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year