Job Description

We are seeking a Customer Service Representative to join our team! RESPONSIBILITIES:

• Schedule services for customers and technicians via phone, email, and text
• Provide information about available services to customers and prospects
• Resolve service issues or concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of recommendations for service based on situation

​QUALIFICATIONS:

• Previous experience in pest control industry with customer service, sales, or other related fields is a plus
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Extreme attention to detail
• Bilingual is a plus, but not required
• Typing 50 wpm
• Ten-key by touch
• Computer proficiency and aptitude to quickly learn a new program
• Microsoft Word and Excel
• Able to work with interruptions