Join Greater San Diego Air Conditioning Company Inc., where your skills as an HVAC Dispatcher play a vital role in delivering exceptional service to our customers. In this position, you will coordinate daily scheduling and dispatch operations, ensuring our technicians are efficiently routed and equipped to provide timely, high-quality service. As a key point of communication between customers and field technicians, you’ll help keep operations running smoothly while maintaining a high standard of customer satisfaction. If you thrive in a fast-paced environment, are highly organized, and enjoy problem-solving, we’d love to hear from you. Responsibilities: • Coordinate and dispatch HVAC technicians to service calls efficiently, ensuring optimal use of resources. • Communicate clearly with customers to confirm service appointments and provide updates on technician arrival times. • Monitor and manage the daily schedule, adjusting as necessary to accommodate urgent requests or changes. • Collaborate with technicians to troubleshoot and resolve scheduling conflicts, ensuring timely service delivery. • Maintain accurate records of service calls, technician assignments, and customer interactions in the dispatch system. • Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally. • Work closely with the operations team to align dispatch activities with company goals and service standards. Qualifications: Required • Minimum 5 years of HVAC dispatch experience (required). • Proven experience dispatching HVAC technicians (commercial and/or residential). • Strong working knowledge of HVAC service workflows and terminology. • Proficiency with CRM and dispatch software. • Ability to handle multiple phone lines and high call volume. • Excellent organizational, communication, and multitasking skills. • Strong attention to detail and problem-solving abilities. Compensation: $25 - $29 hourly

• Coordinate and dispatch HVAC technicians to service calls efficiently, ensuring optimal use of resources. • Communicate clearly with customers to confirm service appointments and provide updates on technician arrival times. • Monitor and manage the daily schedule, adjusting as necessary to accommodate urgent requests or changes. • Collaborate with technicians to troubleshoot and resolve scheduling conflicts, ensuring timely service delivery. • Maintain accurate records of service calls, technician assignments, and customer interactions in the dispatch system. • Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally. • Work closely with the operations team to align dispatch activities with company goals and service standards.