Job Description

Job Description

CUSTOMER RETENTION REPRESENTATIVE

CLASSIFICATION: Non-Exempt

REPORTS TO: Sales Team Leader

SUMMARY/OBJECTIVE

To support the growth of Premier Fall Protection by providing excellent customer service to existing customers while also developing new local business.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Provide superior service to clients, existing and new accounts and maintain exceptional client relations.

2. Reach out to existing customers to generate opportunities and verify account information.

3. Handle in bound calls and qualify prospective customers.

4. Advise customers on company information, sell products and services, deals and promotions.

5. Utilize computer technology to handle high call volumes. (Outlook, Zoho, Word and Excel.)

6. Answer customer service calls/requests

7. Follow up and maintain communications with current customers, while building solid relationships with our clients

8. Maintain customer and potential customer database, including customer service

9. Sell soft goods and material sales

10. Call on expired SRL and System Recerts

11. Write bid requests and complete all paperwork accurately and timely

12. Send mass email updates RE:(ANSI/OSHA, Current Product/Recertification Specials)

13. Field reporting or similar program

14. Possible Trade Shows

15. Communicate supply orders to Corporate office Administrative assistant

16. Distribute office mail along with other administrative duties

COMPETENCIES

1. Communication Proficiency.

2. Customer/Client Focus.

3. Results Driven.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to a variety of conditions at construction job sites. The noise level in the work environment and job sites can be loud.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit; talk; hear; stand; walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, and crawl.

The employee must have the physical ability to climb up to rooftops to perform a complete site inspection.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m.

TRAVEL

20% travel, travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

REQUIRED EDUCATION AND EXPERIENCE

1. High school diploma or GED.

2. Experience in Construction helpful

PREFERRED EDUCATION AND EXPERIENCE

1. Sales experience.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Requires an energetic and confident person with a proven track record in selling, Ambitious with a want to drive sales ahead of target with the view of expanding sales and lead the business to the next level, a history of understanding Fall Protection and Safety is an advantage but is not a requirement, Valid driver’s license, Adaptability, Attention to Detail, Attitude, Computer Skills, Independence, influential

WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)

Authorized to work in the United Sates.

EEO STATEMENT

FPA maintains an equal employment opportunity policy in all phases of employment and complies in full with all applicable laws. The Organization will monitor its practices in these areas and make sure we comply. Equal opportunity at FPA means that no employee, or applicant for employment, will be illegally discriminated against because of race, creed, color, national origin, gender, age, veteran status, physical or mental disability, or any other legally protected classification. Further no employee will receive adverse action due to disclosure of compensation information. Management is primarily responsible for seeing that FPA's equal employment opportunity policies are implemented, but all employees share responsibility for making sure the policies are effective and apply to everyone. Any employees, including management, involved in discriminatory practices will be subject to disciplinary action, which may include termination. Any employee or applicant for employment who believes he or she has not been treated in accordance with this policy is urged to contact his or her supervisor or management.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Company Description

Vision - Our focus is to bring a team-designed approach to providing Top quality fall protection products and expertise. We are building a safe future for our customers and making a positive impact on our industry. Mission - FPA is dedicated to providing resources for all fall protection needs, and giving customers knowledge to last a lifetime. Core Values - Family, Integrity, Team Work, Innovation, Excellence, Fun