We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Connect with the housekeeping department to ensure guest accommodations are ready • Bookkeeping: keep accurate records of all hotel guest account information • Mitigate customer complaints as needed Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • High school graduate, GED recipient, or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation: $12 - $14 hourly

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