The State of Wisconsin DHS is looking for Desktop Support III

Top Required Skills & Years of Experience:

Required:

\- Experienced at tracking multiple tasks simultaneously (2+ years)

\- Experienced at tracking effort through a ticket system. (2+ years)

\- Experienced at vulnerability research (2+ years)

\- Experience generating and interpreting reports (3+ years)

Nice to have:

\- Experience with use of desktop tools such as Ivanti or SCCM.

\- Experience navigating vulnerability notifications such as CISA and performing crosswalk comparisons.

Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate.

Onsite or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Position is Hybrid within the state of WI. The first week will be fully onsite for training the first week and at minimum the candidate will be onsite once per quarter for training.

Project details (project overview, who the contractor will work with, soft skills needed, etc.):

This position falls under IT Support but does NOT actually do any desktop remediation, updates, or support. It is focused on the identification and remediation of software vulnerabilities at the administration level. DHS does not need the person to have any desktop support experience as this is more clerical with a technical understanding than it is break/fix.

• Assist with Vulnerability Management. This position will provide timely IT support to DHS staff so they can more efficiently support critical DHS initiatives.

• Assist with operational software updates/upgrades of desktop systems. DHS tracks and maintains authorized software at supported levels.

• Assist with the alignment of installed software with current software standards and authorizations.