The State of Wisconsin DWD is looking for an ONSITE Help Desk II

Top Required Skills & Years of Experience

• At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.

• At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.

• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.

Nice to Have Skills:

• Experience providing IT support in a professional setting

• Experience working with Microsoft Office Suite

• Experience providing identity management administration

• Experience working with a web-based ACD system

Previous experience providing this service for government a plus, and experience with DWD's environments will be especially valuable

Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid in order to accept an interview request. Please see "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.

Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. This position requires candidate be onsite at GEF1, downtown Madison, 1-2 days per week on an ongoing basis.

Training will be onsite M-F for the first two weeks. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am – 4.30 pm Central Time.

Project details: The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.

Full job description attached.

Additional information: All service providers submitted with inconsistencies or falsifications in their credentials will be disqualified and DOA Purchasing will be notified.