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Customer Service and Vendor Account Representative

HydroBuilder.com

Customer Service and Vendor Account Representative

Chico, CA
Full Time
Paid
  • Responsibilities

    Job Description

    The Customer Service and Vendor Account Representative is a key part in ensuring that our company runs efficiently and effectively.  This role is a vital one within Hydrobuilder, as the person works with members of all departments, interacts directly with vendors and customers, and works to eliminate waste and inefficiencies.  

     

    ESSENTIAL JOB FUNCTIONS:

    • Handle all post-sale customer questions and issues via email and phone
    • Manage 30 plus vendor relationships at the day to day level
    • Identify areas for automation, improvement and/or elimination of standard vendor related processes.
    • Work to eliminate manual data entry wherever possible.
    • Review orders identified by our fraud protection systems for approval/decline
    • Drive change within Hydrobuilder and our vendors to create a better user experience.
    • Manage all aspects of customer orders (order entry, purchasing, expediting).
    • Work with the other internal departments to quickly resolve customer concerns.
    • Review, approve and process all RMA (Return Merchandise Authorization) requests after ensuring all company requirements are met.
    • Resolve discrepant returns and troubleshoot warehouse and shipping issues.

    KEY COMPETENCIES:

    • Problem solving.
    • Empathy.
    • The ability to work both tactically and strategically.
    • Effectively prioritize and manage your time.
    • Strong keyboard and 10-key skills.
    • Be able to manage difficult or emotional situations.
    • Respond promptly to internal customer needs.
    • Quickly embrace, learn and apply new technology and/or procedures.
    • Strict attention to detail.
    • A proven ability deliver excellent customer service.

     

  • Qualifications

    Qualifications

     

    • 1-2 years of purchasing, operations, or account management experience
    • 1-2 years of phone and email based customer service experience
    • Customer de-escalation techniques
    • Excellent interpersonal skills
    • Strong written and verbal communication skills
    • The ability to juggle multiple projects and tasks, and to work with deadlines in a fast paced environment.
    • High computer application literacy including Microsoft Office Suite and Google Apps.
    • Experience with Netsuite and/or Magento is preferred.
    • Demonstrated initiative.
    • High School Diploma or GED equivalent.
    • Indoor/Outdoor gardening background helpful.

     

     

     

    Additional Information

    All your information will be kept confidential according to EEO guidelines.