Job Description
We are seeking an experienced Project Engineer – Level 3 (MSP) to join our Managed IT Services firm. We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning.
Responsible for the highest-level escalations along with project work
Projects will include internal and external
Proactively respond to escalated/assigned tickets and tasks
Visit local customer sites to complete projects, one day or multiple days
Work with leadership to consolidate efforts and get results
Effectively assist in mentorship of level I & II team members
Identify potential for improvement in customer environments & work with team to build roadmaps
Understand, follow & improve SOPs
Background in desktop, system and network admin required
Experience with CRM ticketing system(s) required
Mild Sales Engineering
Configure and install various computers and hardware
Install and integrate new server hardware and applications
Enjoys moving around and interacting with clients
Install and maintain approved security tools, policies, and follow procedures to implement
Support, configure, maintain, and upgrade corporate customer’s networks and in house servers
COMPETENCIES
Exceptional customer service skills
Verbal/written communication skills
Capable of relating technical information to diverse types of individuals
Self-motivated
Multi-tasker
Set priorities
Meet individual deadlines
Accomplishing team objectives
Resolve customer issues appropriately and in a timely manner
Develop and maintain effective, positive internal/external working relationships
Tackle complex escalations independently and/or with your team
Follow SOP and participate in improvement of Standard Operating Procedures
KNOWLEDGE AND SKILLS
Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+)
Experience working in a call center, NOC, or customer service-oriented position a major plus
Heavy Experience strongly preferred:
Firewalls, multi-brand
LDAP
VPNs
Single-Sign-Ons integrations
InTune
Wireless Access Points configuration and installation
Backup & DR
Windows Server 2016, 2019, 2022
On Prem Active Directory, Azure AD, File/Print Services
Desktop support & Troubleshooting (Win7, 10, 11, Apple)
TCP/IP, DHCP, DNS
DNS record management – MX, SPF
Web Servers (IIS, Apache) a major plus
Network Fundamentals, Switching and Routing, Layer2/Layer3 switching
Network Design, Visio, and Documentation Skills necessary
OSI Model
Virtualization (VMware, HyperV)
Office 365, Google G Suite a plus
Email Security Systems (Filtering, Secure Messaging, DLP)
VPN
VOIP, QoS a major plus
SQL Administration & Performance Tuning a major plus
Linux
Apache, phpMyAdmin, hardening a major plus
Storage/SAN technology a major plus
Vendor liaison support
Infrastructure and Operations support to App Developers
Requirements
Valid Driver's License
Own Vehicle for Transportation to/from Client Sites
Valid Car Insurance
Must be willing to commute to Erdenheim, PA
Must be willing to visit client sites
Must have ability to lift up-to 50lbs of technical equipment
Must have basic tools
NO RECRUITERS PLEASE
Company Description
Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. A Philly 100 Fastest Growing Company 2020 and 2021, Hyopsys has a start-up culture that embraces the convenience of the modern-day workplace while emphasizing productivity and accountability. Founded in 2015, Hyopsys leads with a philosophy; there is no one size fits all solution for any organization. We know listening to and understanding your business will enable us to provide industry leading data, voice, and video solutions for your organization. With a focus on educating our clients on the possibilities while maximizing your present technology and processes, we can present a quality service to meet your business goals.