Job Description

COMPANY DESCRIPTION

Hyopsys is a rising technology company (Named one of Philly 100’s fastest growing companies of 2020) providing high-quality IT Managed Services and Technology Consulting services. We have a start-up culture that embraces the convenience of modern day work places while also emphasizing accountability and productivity. We provide data, voice, and video solutions and consulting for local, national, and global organizations. Hyopsys was founded in 2015 with a philosophy that there are no one-size fits all solutions for any organization and that listening and understanding the business requirements will provide the best outcome. We emphasize quality, educate our clients on the possibilities, and maximize the use of their present technology and processes in meeting their business goals.

SUMMARY

We are looking for interns seeking a professional career in desktop, systems, and network technologies and working customer service tickets and/or project tasks in a fast-paced environment. The Systems / Network IT Intern must be capable of performing well in a team environment but also working independently to complete tasks and close out tickets efficiently.

This role will consist of documenting various different networks and system integrations, and migrating manual tasks into automated, verifiable tasks. This role will also be client/customer facing frequently, so experience with delivering top quality customer service is a plus.

COMPETENCIES

• Exceptional customer service skills.
• Good verbal/written communication skills, and should be capable of relating technical information to different types of individuals.
• Self-motivated and ability to multi-task.
• Able to set priorities and meet individual deadlines while accomplishing team objectives.
• Able to resolve customer issues appropriately and in a timely manner.
• Able to develop and maintain effective, positive internal/external working relationships.
• Tackling difficult and complex problems independently and as a team
• Ability to Follow SOP and assist in construction of Standard Operating Procedures

KNOWLEDGE AND SKILLS

Bachelor’s Degree preferred, Technical school, or related certifications (CCNA or equivalent, Network+)

• Experience working in a previous IT job role
• Windows Server 2008, 2012, 2016, 2019
• Active Directory, File/Print Services
• Desktop support & Troubleshooting (Win7, Win10, Apple)
• TCP/IP, DHCP, DNS

– – DNS record management – MX, SPF

• Web Servers (IIS, Apache) a major plus
• Network Fundamentals, Switching and Routing, Layer2/Layer3 switching
• Network Design, Visio, and Documentation Skills
• OSI Model
• Virtualization (VMware, HyperV)
• Exchange, Office 365, Google G Suite a plus
• Email Security Systems (Filtering, Secure Messaging, DLP)
• Firewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPN
• VOIP, QoS a major plus
• SQL Administration & Performance Tuning a major plus
• Linux

– – Apache, phpMyAdmin, hardening a major plus

• Storage/SAN technology a major plus
• Vendor liaison support
• Infrastructure and Operations support to App Developers

REQUIREMENTS

• Valid Driver's License
• Own Vehicle for Transportation to/from Client Sites
• Valid / Active Car Insurance
• Ability to lift up to 50lbs of technical equipment
• Willingness to commute to Erdenheim, PA 19038 on a Daily Basis
• Willingness to travel to Client/Customer Sites to assist with Hardware related Tickets/Projects (about 10-25%)
• Ability to work remotely when appropriate and approved
• Due to the sensitive nature of our work and client information, the ability to pass a criminal background check

NO RECRUITERS PLEASE

COVID-19 CONSIDERATIONS:

We are an essential business. While limited, occasional onsite visits to customer sites are required in safe conditions. Work from Home is available for this role and may be utilized according to business needs and within public health guidelines.

Company Description

Hyopsys is a rising technology company (Named one of Philly 100’s fastest growing companies of 2020) providing high-quality IT Managed Services and Technology Consulting services. We have a start-up culture that embraces the convenience of modern day work places while also emphasizing accountability and productivity. We provide data, voice, and video solutions and consulting for local, national, and global organizations. Hyopsys was founded in 2015 with a philosophy that there are no one-size fits all solutions for any organization and that listening and understanding the business requirements will provide the best outcome. We emphasize quality, educate our clients on the possibilities, and maximize the use of their present technology and processes in meeting their business goals.