We are a global leading edge RPA software company seeking a RPA Program Manager who is technical, proficient in client handling, with very good LOGICAL & ANALYTICAL SKILLS with strong communication skills.
Responsibilities
-Engage, activate, enable, ramp up and manage partners in implementing solutions in Robotic Process Automation space using our RPA solution.
-Define the optimum partner engagement methodology and standardize globally.
-Track and chart the ROI and value of partnerships
-Build the right relationships across all levels of the partner firm to create maximum value.
-Own delivery of client engagements delivered by partners and manage high CSAT levels.
-Responsible for all technical aspects of RPA implementation projects and initiatives
-Creation of optimum technical solutions in the context of the client's environment, requirements, and resources.
-Lead client interactions with various IT teams including, architecture, security, administration during pre-sales, post sales, during implementation and post implementation
-Provide architecture guidance to the team working on RPA products/projects with strong focus on solution architecture, architecture artifacts, performance, scaling and security
-Own & develop RPA Body of Knowledge (BoK) and manage training and partner technology accreditation of RPA team members
-Own & develop the certification programs for all the partners.
-Own & develop the handholding phase for building the Centre of Excellence (COE) at the partners location.
-Work with internal teams which has a mix of architects, automation engineers and review requirement design and solution design as well.
Requirements
-Good understanding of various underlying technologies used in RPA ,.Net & Software Products etc
-Experience in evaluating various technology products and developing expertise in underlying technology and architecture
-Experience in leading architecture aspects of software development with strong emphasis Object Oriented analysis and design (OOAD), layered application development, client-server architecture, domain driven design, and architecture design patterns
-Experience in implementing Robotic technology solutions in an IT governed environment is desirable
-Experience in non-Robotic automation technologies such as BPM and OCR / Extraction engines is desirable
-Experience in product development environments is strongly desired.
-Good understanding of SDLC concepts is a must
-Excellent communication skills and ability to handle customers, partners, escalations etc.
-Ability to converse with senior leadership at customer locations is a must
-Program management professional certification is an added advantage.
-Experience in program management techniques preferred.
-Above all a mission driven individual with the drive and motivation to achieve results consistently, no matter what the odds.
Education Requirements:
BS in computer science or a related field